About the Lifeline Service
Coronavirus: Temporary changes to the Lifeline service
Guidance for Lifeline customers, their friends, relatives and keyholders. Some of our customers and their keyholders will not have access to the website so we will need those looking out for them to pass on the information below. We will update any changes as they occur.
Monthly test calls
For the time being, due to the increased demand on the 24 hour monitoring service, please don’t make your monthly test call. Pendants and units self-test for low battery and we will call you if we need to replace or upgrade any equipment.
Advice for Lifeline contacts and keyholders
In the event of an alarm activated call, our 24 hour monitoring service has provided the following information:
Arun Lifeline and the monitoring centre has no control over the prioritising of 999 calls but we will make sure, wherever possible, that emergency services are fully informed of the emergency situation and the health issues of the person concerned.
- free installation
- monitoring and maintenance inclusive in the price
- short or long term rental - no fixed term contract
- a friendly local team
We are happy to give you a demonstration. We offer individuals and groups the opportunity to see some of the equipment we use. We can come to your home, you can visit our Smart House or alternatively we can book a visit at a venue of your choice. You can apply for a demonstration at any of venues above or request further information by completing our online form.
You can have a demonstration and installation on the same day if you prefer. Apply now using our online application form.
You can also contact us on 01903 737970, or by emailing firstname.lastname@example.org.
How the service works
The Lifeline unit connects, either directly or through your telephone to a locally based control centre where a team is on hand 24 hours a day, 365 days a year, to deal with your personal emergency. The unit is supplied with an emergency button that you can wear either as a pendant or on your wrist. Other devices, such as, a bed occupancy sensor or a smoke detector can be added.
Arun Lifeline offers a range of products to suit both individuals' and carers' needs. Our friendly and experienced advisers are available to help you choose the right equipment for you and to adapt your package as needs change. All our products are designed to help give you peace of mind and added security. For detailed information, visit the Lifeline Equipment page.
We also offer a Keysafe Service and can arrange to fit one to the outside of your property.
If you are a new customer and would like to comment on the service you received, please complete a Customer satisfaction survey.docx [docx] 41KB. This should be returned to the Lifeline Team at the Littlehampton address below.
Please pay by direct debit if you can. This is the most efficient way of paying your Lifeline invoice. A guarantee is offered by all banks and building societies that take part in the direct debit scheme. Your instruction to your bank stays in force until you cancel it. We offer a payment date of the 20th of every month. To pay by direct debit you will need to complete a direct debit mandate.
Debit and credit card
Payment can be made now using our secure online payments service or by telephone on 0330 041 6497.
You can pay in cash at any post office, or at any outlet displaying the yellow PayPoint symbol. Take your invoice along as they will need to scan the 19 digit barcode at the bottom. Please keep your receipt and bill. Payments in cash can not be taken at Arun District Council offices. Cheque payments can be posted to Arun Lifeline or brought into the Civic Centre reception in Littlehampton or the Bognor Regis Town Hall.
Arun Lifeline has been working in partnership with Chichester Careline (Chichester District Council) since 2011 to provide a better and more comprehensive service for our customers. We have been helping vulnerable residents to maintain their independence for over 30 years and together, we support more than 4,000 customers across the Chichester and Arun districts. In addition, we work with:
- Wellbeing and Community Safety teams
- Sussex Police
- West Sussex Fire and Rescue Service
- West Sussex Trading Standards
We are also members of West Sussex Telecare which is a partnership of local telecare providers based in West Sussex. We are a group of non-profit making organisations backed by local councils.
The Arun Lifeline team is available to talk with carers and community groups. Please contact email@example.com or telephone 01903 737970.