If you have recently contacted the council with a telephone  enquiry, we would like to know how well we did.   We value customer feedback and would welcome your comments.   Telling us about your experience will help us to improve the service we offer to all our customers.   Please spend a couple of minutes to answer some questions.

	Which telephone number did you contact us on?
		01903 737500  (General enquiries)		01903 737755  (Environmental Health)
		01903 737752  (Council Tax)		01903 737756  (Planning & Building Control)
		01903 737753  (Benefits)		Can't recall
		01903 737754  (Cleansing)		Other

Other phone number:

	Which service(s) did you require?
		A general enquiry		Environmental Health
		Council Tax		Planning & Building Control
		Benefits		Other
		Cleansing

Other:

	Did the advisor deal with your enquiry in a polite and courteous manner?
		Yes
		No

	In what way did you feel your enquiry was not dealt with in a polite & courteous manner?

	Did the advisor give you a clear explanation/resolution to your enquiry?
		Yes
		No

	How did they achieve that?

	In what way did you feel your explanation/resolution was not clear?

	Did the advisor deal with more than one enquiry for you?
		Yes
		No

	What were these enquiries?

	How satisfied were you with our advisor's performance?
		Very Satisfied
		Satisfied
		Not satisfied

	What could the advisor have done better?

	How confident are you that our advisor could help you again?
		Very confident
		Confident
		Not confident

	Why are you not confident?

	Do you have any further comments?
		Yes
		No

	Further comments:

Thank you for your feedback.  Please click on the submit button below.