Reporting a repair
Please report Council house repairs to the Reactive Maintenance Services as soon as possible.
e-mail housing.repairs@arun.gov.uk
e-form Report a repair e-form
Complete the e-form. Once you sumit the e-form it will be automatically e-mailed to the repairs team.
Telephone 01903 737827
Post
Reactive Maintenance Services
Arun Civic Centre
Maltravers Road
Littlehampton
West Sussex
BN17 5LF
In person
Arun Civic Centre
Maltravers Road
Littlehampton
Bognor Regis Town Hall
Clarence Road
Bognor Regis
Open from 8.45am to 5.15pm Monday, Tuesday and Thursday,
For gas servicing repairs contact Robert Heath Heating. During working hours 8.30am-5.30pm and non emergency calls please ring 0800 7313 158
For emergency repairs outside office hours please see following link: Out of hours
Information required when requesting a repair
Please take a look here to check if the work is Tenant responsibilities
It helps us to deal with your request quickly if you give as much information as possible including
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A contact telephone number, mobile number and e-mail address if you have one
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Access details -giving times during the normal working hours (Monday to Friday only) when the Area Maintenance Office or Contractors can visit
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Please be as flexible as possible when arranging access times (mornings or afternoons) as it is not usually possible to make special arrangements.
- Please give as much detail as you can about the repair that needs to be done.
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Have you reported the repair before? If so, when?
Priority for repairs
All day to day repairs are allocated to one of four priorities.
Priority E - Response within two hours attended within four hours
Priority N - To be completed within 24 hours of being ordered
Priority U - To be completed within 5 working days of being ordered
Priority R - To be completed within 20 working days
If further works or new parts need to be ordered these times may be extended
Access and Abortive calls
If a contractor is unable to gain access, he will leave a card asking you to contact them within the next 3 working days to make another appointment.
If no reply is received by the contractor, the repair request will be cancelled and the Council may seek to recover the cost of the abortive visit from you.
If you have requested a repair and you subsequently repair the item yourself or find someone else to do the repair, please notify the Reactive Maintenance Office so that the visit can be cancelled. If you fail to do so you may be asked to pay a charge for this abortive call.
Rechargeable works
You are responsible for carrying out any works necessary as a result of damage by you, members of your household or any visitors. If the Council carries out any repairs that are found not to be due to fair wear and tear, you may be charged for the work.
If damage is caused by vandalism, you must report it to the Police, obtain a crime reference number and then contact us.
If damage is caused by a fault of the Council’s you may be able to claim for the cost.
