Arun

My property is empty – can I get a reduction?
I’m moving, what do I have to do?
I’m moving, what’s the banding of my new property?
When will I get my new Council Tax bill?
Have the Council charges gone up this year?
I have a final notice, what should I do?
I need to pay my Council Tax, how can I do this?
I need to set up a Direct Debit, what are the payment dates?
 

My property is empty – can I get a reduction?

You might be able to pay less Council Tax if your property is:

• Empty and unfurnished
• Newly built and empty
• Empty property requiring major repair or structural works
• Empty after probate or letters of administration have been granted
• Empty after being used and owned by a charity
• Unoccupied caravans

See full details of all reductions

I’m moving, what’s the banding of my new property?

You can find out the band of any property in the country by visiting the Valuation Office Agency website.

When will I get my new Council Tax bill?

The new year, annual bills are usually sent in the second week of March. If you have had a change during the year, we will normally send you a revised bill within 14 days of you telling us about the change.

Have the Council Tax charges gone up this year?

No, council tax has been frozen for 2013/14.

I have a final notice, what should I do?

Once a final notice has been issued you have lost your right to pay by instalments and the whole outstanding balance is now due. Final notices are issued on the third occasion that you are late paying your instalments.

Instalments may only be reinstated if you now pay your council tax by direct debit - the Council is then guaranteed to receive your payment on time.

Set up an direct debit using our online direct debit mandate

I need to pay my council tax, how can I do this?

Please pay by direct debit if you can. This is the most efficient way of paying your council tax. Complete an online direct debit mandate.

You can also pay using all major debit or credit cards by using our online payments service.

Customers who would prefer to pay by cash can do so through PayPoint. All of our bills have a barcode printed at the bottom. This barcode has all the information needed to pay your bill at any PayPoint outlet across the country.

PayPoint outlets can be found in newsagents, convenience stores, supermarkets, garages and off-licences.

Find your nearest PayPoint outlet 

I need to set up a Direct Debit, what are the payment dates?

You can pay your council tax by direct debit on either the 1st or 25th of the month.

I’m moving, what do I have to do?

The quickest way to tell us is by using our online change of circumstances form (if you are claiming benefit please use our Benefits change of circumstances online form)