Missed Collections


Update 3 April 2020: Please bear with us and our crews will return to a missed collection that is reported, but this may take a little longer than usual. 

Our crews have until 5pm to finish their rounds. If you can see that the crew have already been and it was just you that was missed please tell us as soon as possible so we can try to get back to you quickly. You have two working days to tell us about the missed collection.

If there’s been a problem the crew will normally put a note through your door or a sticker on your recycling bin. If you are unsure when your collection day is, please use our collection day search

We won’t collect if:

  • Your rubbish, recycling or electrical item isn’t ready from 7am. You need to put it near the kerbside where we can see it.
  • Your recycling contains things we can’t recycle.
  • You’ve left out more than five sacks of rubbish – the extra sacks will be left behind.
  • Your recycling bin is overflowing or your rubbish isn’t in sacks.
  • You’ve left out more than one electrical item or the item is too big for us to collect.
  • The bin contained garden waste. Garden waste can be taken to a household tip, or collected fortnightly from your property through the Green Waste Club

If any of the above has been highlighted as a reason for non-collection, we will not call back to collect. You need to either wait until the next collection or take the rubbish to a tip. If your recycling bin contained non-recyclable items, please remove them and dispose of them as appropriate.

Report a Missed Collection