About the Lifeline Service

 

Free Trial

Arun Lifeline is a telecare service provided by Arun District Council that helps and supports you to live safely and independently in your home. The cost of the service starts from as little as £3.66 per week and offers very competitive rates within a range of payment options. The benefits include:
  • free installation
  • monitoring and maintenance inclusive in the price
  • short or long term rental - no fixed term contract
  • a friendly local team

We are happy to give you a demonstration. We offer individuals and groups the opportunity to see some of the equipment we use. We can come to your home, you can visit our Smart House or alternatively we can book a visit at a venue of your choice. You can apply for a demonstration at any of venues above or request further information by completing our online form.

You can have a demonstration and installation on the same day if you prefer. Apply now using our online application form.

You can also contact us on 01903 737970, or by emailing arun.lifeline@arun.gov.uk.

You can view the Arun Lifeline Privacy Policy here:  Arun Lifeline Privacy Notice.docx [docx] 24KB

 

 

How the service works

The Lifeline unit connects, either directly or through your telephone to a locally based control centre where a team is on hand 24 hours a day, 365 days a year, to deal with your personal emergency. The unit is supplied with an emergency button that you can wear either as a pendant or on your wrist. Other devices, such as, a bed occupancy sensor or a smoke detector can be added. 

Arun Lifeline offers a range of products to suit both individuals' and carers' needs. Our friendly and experienced advisers are available to help you choose the right equipment for you and to adapt your package as needs change. All our products are designed to help give you peace of mind and added security. For detailed information, visit the Lifeline Equipment page.

We also offer a Keysafe Service and can arrange to fit one to the outside of your property. 

If you are a new customer and would like to comment on the service you received, please complete a Customer satisfaction survey.docx [docx] 41KB. This should be returned to the Lifeline Team at the Littlehampton address below. 

Translations available

Polish Flag Lithuanian Flag Russian Flag

Sposób Korzystania z Usług

Kaip naudotis tarnyba

Как пользоваться услугами

PRZEKAZ POLICJI

POLICIJOS NUKREIPIMAS

НАПРАВЛЕНИЕ ИЗ ПОЛИЦИИ

 

Payment options

Direct debit

Please pay by direct debit if you can. This is the most efficient way of paying your Lifeline invoice. A guarantee is offered by all banks and building societies that take part in the direct debit scheme. Your instruction to your bank stays in force until you cancel it. We offer a payment date of the 20th of every month. To pay by direct debit you will need to complete a direct debit mandate.

Debit and credit card

Payment can be made now using our secure online payments service. You can also pay over the telephone by calling 0844 5578321.

In person

You can pay in cash at any post office, or at any outlet displaying the yellow PayPoint symbol. Take your invoice along as they will need to scan the 19 digit barcode at the bottom. Please keep your receipt and bill. Payments in cash can not be taken at Arun District Council offices. Cheque payments can be posted to Arun Lifeline or brought into the Civic Centre reception in Littlehampton or the Bognor Regis Town Hall.

 

Partnerships

Arun Lifeline has been working in partnership with Chichester Careline (Chichester District Council) since 2011 to provide a better and more comprehensive service for our customers. We have been helping vulnerable residents to maintain their independence for over 30 years and together, we support more than 4,000 customers across the Chichester and Arun districts. In addition, we work with:

  • Wellbeing and Community Safety teams
  • Sussex Police
  • West Sussex Fire and Rescue Service
  • West Sussex Trading Standards

We are also members of West Sussex Telecare which is a partnership of local telecare providers based in West Sussex. We are a group of non-profit making organisations backed by local councils. 

The Arun Lifeline team is available to talk with carers and community groups. Please contact arun.lifeline@arun.gov.uk or telephone 01903 737970.