Homeless or at risk of

If you’re homeless or at risk of becoming homeless we have a legal duty to assist you which includes working with you to prevent homelessness from occurring, where this is possible.

The duty we have will depend on your circumstances. You can find more information about this on the Shelter website.

Issues affecting your housing situation

You may need advice and assistance, if you’re:

Being asked to leave by family or friends

If you’re being asked to leave your home by family or friends or if you’re going through a relationship breakdown, we may be able to:

  • give you advice on mediation, counselling and long term housing support (you may need to seek independent legal advice for complex matters).
  • help you find other long term housing

You can contact us in the following ways:

Phone: 01903 737552 Monday to Thursday 8.45am to 5.15pm and Friday 8.45am to 4.45pm
Email: housing.options@arun.gov.uk

Unable to pay your rent, mortgage or a deposit

If you are unable to pay your rent, mortgage or a deposit for a new property we may be able to:

 

You can contact us in the following ways:

phone: 01903 737552 Monday to Thursday 8.45am to 5.15pm and Friday 8.45am to 4.45pm
email: housing.options@arun.gov.uk

At risk of eviction

If you’re having problems with your landlord or have been served an eviction notice we can:

  • give you advice on your rights as a tenant
  • check if your landlord has acted legally in the eviction process
  • help you negotiate with your landlord

 

You can contact us in the following ways:

phone: 01903 737552 Monday to Thursday 8.45am to 5.15pm and Friday 8.45am to 4.45pm
email: housing.options@arun.gov.uk

Help with other housing needs

We also offer support in other housing situations:

Violence or harassment

If you or someone you know is in immediate danger, you need to call 999.

If you’re experiencing harassment or violence from a partner, neighbour, landlord or their associate or someone you live with, ongoing support is available from various agencies. Please make sure you provide us with details of how we may contact you safely.

You can contact us in the following ways:

phone: 01903 737552 Monday to Thursday 8.45am to 5.15pm and Friday 8.45am to 4.45pm
Outside of these times you need to phone 01903 737500 which will put you through to our out of hours service.
email: housing.options@arun.gov.uk

You can find additional help and information about domestic violence and abuse.

Ex forces personnel or families

If you’re a leaving member of the armed forces or ex forces personnel and are threatened with homelessness it is important you contact us to discuss your situation as early as possible.

It may be that you have more housing options available to you.

You can contact us in the following ways:

phone: 01903 737552 Monday to Thursday 8.45am to 5.15pm and Friday 8.45am to 4.45pm
email: housing.options@arun.gov.uk

You can also contact any of the following organisations for advice and support:

Leaving hospital

If you’re a patient concerned about where you’ll live when you leave hospital you can speak to a member of staff at the hospital and they can refer you to us under the duty to refer scheme.

Let hospital staff know as soon as possible that you have a housing issue which can include:

  • homelessness
  • notice given to leave your home
  • unsuitable accommodation due to adaptations needed

Leaving prison

If you were unable to keep your home whilst in prison or were homeless when you went to prison you can speak to your resettlement officer or offender manager at the prison as soon as you know your release date and they can refer you to us under the duty to refer scheme.

Leaving care

If you’re leaving care, you’ll be able to access housing support from your social worker or personal advisor.

You can find further advice under WSCC housing support or by phoning West Sussex County Council 0330 222 4711

You can contact us in the following ways:

phone: 01903 737552 Monday to Thursday 8.45am to 5.15pm and Friday 8.45am to 4.45pm
email: housing.options@arun.gov.uk

Young people

If you’re aged 16 to 21 and have been asked to leave home by your parents or guardians, contact:

You can also find further helpful advice under the WSCC Your Space  web pages.

Older person

‘Older person’ usually refers to those who are 65 or over. If you require support to remain in your home, care and support is available from West Sussex County Council - Adult Social Care Team.

If you’re worried about losing your home and becoming homeless it is important that you contact us as early as possible to discuss your situation.

You can contact us in the following ways:

phone: 01903 737552 Monday to Thursday 8.45am to 5.15pm and Friday 8.45am to 4.45pm
email: housing.options@arun.gov.uk

Get in touch

If homeless tonight or imminent threat of homelessness:

phone: 01903 737552 Monday to Thursday 8.45am to 5.15pm and Friday 8.45am to 4.45pm
emergency out of hours service phone: 01903 737500

If threatened with homelessness within the next 56 days:

phone: 01903 737552 Monday to Thursday 8.45am to 5.15pm and Friday 8.45am to 4.45pm

You will need to contact us by telephone in order for our housing options officers to complete a Housing Advice form with you.

We will talk to you about your current housing situation, assess what we can do to help and advise you of what you can do to help yourself.

In some circumstances we will have a duty to provide you with temporary accommodation. This may apply if you have children, health problems or other vulnerabilities.

For customers already appointed a housing officer, use our secure online Housing Advice Portal to add documents, contact your housing officer and check the progress of your application.