FAQ's for Canvass Communication A

Q: Can I have the letter in an alternative format?

A: Yes you can.
Please contact us at canvassresponse@arun.gov.uk or phone us on 01903 737616 so we can meet your individual needs

Q: All the details on my letter are correct, what do I need to do now?

A: If all the details on your letter are correct then you do not need to do anything further, and we will write to you again next year. If anything changes in the meantime then you can let us know by emailing elections@arun.gov.uk or by calling 01903 737616.

Q: My details are correct but the letter also shows the names of people who no longer live here, what do I do?

A: The easiest way to let us know is by logging into the website in the letter using the unique security codes provided. You can then choose to remove the people who no longer live at your property. This will then notify us, and we will begin the deletion process. 

Alternatively you can email us at canvassresponse@arun.gov.uk, giving your name and address and details of any changes, or phone us on 01903 737616.

Q: My details are correct but someone is missing from the letter. How do I get them added to the electoral register?

A: The easiest way to let us know if someone needs to be added to the register is by logging into the website in the letter, using the unique security codes provided and add their name. This will then notify us and we will send the individual an Invitation to Register. They will only be added to the electoral register when we next update it, once they have completed their application and it has been verified. 

Alternatively you can let us know who needs to be sent an Invitation to Register by emailing us at canvassresponse@arun.gov.uk or phoning us on 01903 737616.
 

Q: My details are incorrect as my name has changed, how can I change this?

A: The easiest way to inform us that your name is incorrect is to log onto the website in the letter, using the unique security codes provided. You can then amend your name, and this will notify us. We will then send you a Change of Name form to complete which you will need to return to us with evidence of your name change, such as a marriage certificate or civil partnership certificate, or Deed Poll or amended birth certificate. Please note that your name will not be updated until you have provided us with this information.

Q: I am now aged over 76, how can I change this?

A: The easiest way to change this is to log onto the website in the letter, using the unique security codes provided. You can then tick the box to say you are aged over 76. We ask for this information as the Jury Service use the electoral register to choose people to do Jury Service.

They are allowed to have this information because of the Juries Act of 1974.

People who are more than 76 years old do not have do to Jury Service. By asking this question, people who do not have to do Jury Service will not be asked to do it.

Q: My letter says I am included on the open register, how can I change to opt out of the open register? Or my letter says I am not included on the open register, how can I change to opt into the open register?

A: There are two versions of the Register produced; the electoral register and the open register.
The electoral register is for use by political parties, candidates and their agents for election purposes; for law enforcement for the prevention and detection of crime, and for credit referencing purposes.
The open register is available for any purpose such as direct mailings and marketing. If you are on the open register you are also on the electoral register.
For more information, please visit https://www.electoralcommission.org.uk/i-am-a/voter
In order to change your opt out status you will need to notify us in writing. The easiest way to do this is to send an email to canvassresponse@arun.gov.uk giving your name and address and details of any changes,  but you can also write to us at the address below.


Q: I would like to apply for/cancel a postal vote; how can I do this?

A: You can request a postal vote application by logging into the website on your letter using the unique security codes provided.  Alternatively you can request an application by emailing canvassresponse@elections.com or by phoning 01903 737616.

You will need to advise us in writing if you wish to cancel an existing postal vote. You can either do this via emailing canvassresponse@arun.gov.uk or write to us at the address on your letter.

Q: Someone who lives here has learning difficulties or dementia, should they be included on the register of electors?

A: The Mental Capacity Act 2005 tells us we have to assume that everyone has capacity (understanding), unless it is clear they do not.

We interpret this rule to mean that every adult in the house should have their name on the letter and that they should have the chance to register to vote.

We cannot tell you if someone has the capacity to vote as we do not know them, so you have to decide for yourself.
•    Age UK have information about Mental Capacity on their website https://www.ageuk.org.uk/information-advice/money-legal/legal-issues/power-of-attorney/
•    There is help for people with learning difficulties to understand voting and registration here: https://www.mencap.org.uk/search?search=voting

If you are not sure what to do please contact us at canvassresponse@arun.gov.uk or phone us on 01903 737616

Q: My spouse is on the letter but they are now in a residential home, what should I do? 

A: If your spouse will be in the residential home long term they should be included on the register at the residential home address. You can remove them from your address by logging into the website in the letter using the unique security codes provided and selecting that they no longer live at your address. This will then notify us, and we will begin the deletion process. 
Alternatively you can email us at canvassresponse@arun.gov.uk or phone us on 01903 737616.

If your spouse will not be able to get to the polling station on voting day they might want to consider asking for a postal or proxy vote postal or proxy vote.

Q. My children are not included on the letter, what do I need to do?

A: If the occupant is aged under 16 then you do not need to do anything further. 
However, you should add the names of anyone who is aged 16 and over. The easiest way to let us know if someone needs to be added to the register is by logging into the website in the letter, using the unique security codes provided and add their name. This will then notify us, and we will send the individual an Invitation to Register. They will only be added to the electoral register when we next update it, once they have completed their application and been verified. They will not be eligible to vote until they reach their 18th birthday.

Alternatively you can let us know who needs to be sent an Invitation To Register by emailing us at canvassresponse@arun.gov.uk or phoning us on 01903 737616.

Q: I live in more than one place, what should I do?

A: Some people are allowed to register to vote at more than one address. If you do not wish to register to vote at the address you have received the letter for then you do not need to do anything further. 

If your name appears on the letter but no longer wish to be registered at that address then you will need to follow the process above for removing people who no longer live at your address.

If one of the qualifications below apply to you and you wish to register at the address we have sent the letter to, then the easiest way to do this is by logging into the website in the letter, using the unique security codes provided and add your name. This will then notify us and we will send you an Invitation to Register. You will only be added to the electoral register when we next update it, once you have completed your application and it has been verified. 

Alternatively you can request an Invitation To Register by emailing us at canvassresponse@arun.gov.uk or phoning us on 01903 737616.

Common situations for being registered to vote at more than one address are:

Holiday Home Owners:
If one address is just a holiday home, where you spend very little time, you should not register to vote there. 
If you spend a large proportion of your time at your second home, then you may wish to register to vote here.

Students:
Students who have a home address and a term time address can register in both places. The addresses must be in different local authority areas.

Living away for work:
If you work away for long periods you can but have one place as your permanent home, you can register in more than one place. The addresses must be in different local authority areas.

If you are registered to vote in more than one place you can still only vote once in each election. 

If both of your addresses are in Arun, you should only register to vote in one of them.

Q: I am about to move house, what should I do with the letter?

A: If you have received a letter but you are moving house then please let us know via email at canvassresponse@arun.gov.uk or by phone 01903 737616. We can then start the process to remove you from the register at this address and advise you of what you need to do to register at your new property.

Q: I am not a UK citizen and my name is not on the letter, do I need to do anything?

A: British, Irish, EU and qualifying Commonwealth citizens (that is those Commonwealth citizens with leave to remain in the UK or who do not require leave to remain) are entitled to register to vote in the UK

You can check if you are eligible to vote by looking at the list of countries here: https://www.electoralcommission.org.uk/sites/default/files/electoral_commission_pdf_file/List-of-eligible-countries.pdf

If you are eligible to register then the easiest way to let us know is by logging into the website in the letter, using the unique security codes provided and add your name. This will then notify us and we will send you an Invitation to Register. You will only be added to the electoral register when we next update it, once you have completed your application and it has been verified. 

Alternatively you can request an Invitation to Register by emailing us at canvassresponse@arun.gov.uk or phoning us on 01903 737616.

If your country is not on the list then you do not need to do anything further. 

Q. My address is incorrect on the letter, how can I change this?

A. If your address is incorrect, for example your property should have a house name or you have recently changed the name of your property, then you can let us know via email canvassresponse@arun.gov.uk or by phone 01903 737616. 

We cannot always change your address, as we work to national addressing guidelines, but we will if we have made a mistake or your official address has changed from what we have on record.

Q: I am having trouble responding online

A: We are sorry if the online option is not working for you.

The security codes on the canvass communications are time-limited, so if you are responding after the deadline shown on your letter then the codes may have changed.

As an alternative you can provide the information by email to us at canvassresponse@arun.gov.uk giving your name, address and details of any changes, or by phoning our elections helpline on 01903 737616. 

Q: I have safety concerns about being on the electoral register

A: We appreciate in some situations, to ensure their safety, some residents do not wish to appear on the register of electors. For example, if they have left an abusive relationship or have a sensitive occupation. If you appear on the letter but feel that this may put you at risk, then please contact us as soon as possible to discuss registering anonymously. You will be required to provide evidence to qualify as an anonymous elector, however the elections team want to do everything we can to support your right to vote and we are happy to answer any questions you have about registration.

You can email us at elections@arun.gov.uk or phone our elections helpline on 01903 737616.  For more information on anonymous registration please see https://www.electoralcommission.org.uk/i-am-a/voter/register-vote/register-vote-anonymously