FAQ's for Canvass Communication B

Q: Can I have the letter in an alternative format?

A: Yes you can.

Please contact us at canvassresponse@arun.gov.uk or phone us on 01903 737616 so we can meet your individual needs

Q: All the details on my letter are correct, what do I need to do now?

A: Even if all the details on your letter are correct then you still need to confirm this with us. You can do this by logging onto the website on your letter, using your unique security codes.

Alternatively, you can respond via phone by calling the number provided on your letter, but please note you can only do this if you do not need to make any changes to any of your details.

You are legally required to respond to the CCB, and so if you do not respond by the date given on the letter, we will contact you again.

Q. Some of the details on the letter are incorrect, what do I do now?

If any of your details are incorrect it is important that you respond to the letter as soon as possible. The easiest way to do this is online by logging onto the website provided in the letter using your unique security codes. Alternatively you can send us an email at canvassresponse@arun.gov.uk, giving us your name and address, amd details of the changes, or speak to one of our customer service advisors on 01903 737616.

You cannot respond using the phone number on the front of the letter as this is an automated service which can only be used if you do not require any changes to be made to your households details.

Please see the other FAQs for specific examples of changes you may need to make.

Q: My details are correct but the letter also shows the names of people who no longer live here, what do I do?

A: The easiest way to let us know is by logging into the website in the letter using the unique security codes prvided. You can then choose to remove the people who no longer live at your property. This will then notify us, and we will begin the deletion process.

Alternatively you can email us at canvassresponse@arun.gov.uk giving us your name and address, and details of the changes, or phone us on 01903 737616.

Q: My details are correct but someone is missing from the letter. How do I get them added to the electoral register? 

A: The easiest way to let us know if someone needs to be added to the register is by logging into the website in the letter, using the unique security codes provided and add their name. This will then notify us and we will send the individual an Invitation to Register application. They will only be added to the electoral register when we next update it, once they have completed their application and it has been verified.

Alternatively you can let us know who needs to be sent an Invitation to Register by emailing us at canvassresponse@arun.gov.uk or phoning us on 01903 737616.

Q: My name is incorrect, what should I do?

A: The easiest way to inform us that your name is incorrect is to log onto the website in the letter, using the unique security codes provided. You can then amend your name, and this will notify us. We will then send you a Change of Name form to complete which you will need to return to us with evidence of your name change, such as a marriage or civil partnership certificate, or Deed Poll or amended birth certificate. Please note that your name will not be updated until you have provided us with this information.

Q: I am now aged over 76, how can I change this?

A: The easiest way to change this is to log onto the website in the letter, using the unique security codes provided. You can then tick the box to say you are aged over 76. We ask for this information as the Jury Service use the electoral register to choose people to do Jury Service.

They are allowed to have this information because of the Juries Act of 1974.

People who are more than 76 years old do not have do to Jury Service. By asking this question, people who do not have to do Jury Service will not be asked to do it.

Q: My letter says I am included on the open register, how can I change to opt out of the open register? Or my letter says I am not included on the open register, how can I change to opt into the open register?

There are two versions of the Register produced; the electoral register and the open register.

The electoral register is for use by political parties, candidates and their agents for election purposes; for law enforcement for the prevention and detection of crime, and for credit referencing purposes.

The open register is available for any purpose such as direct mailings and marketing. If you are on the open register you are also on the electoral register.

For more information, please visit https://www.electoralcommission.org.uk/i-am-a/voter/electoral-register

In order to change your opt out status you will need to notify us in writing. The easiest way to do this is to send an email to canvassresponse@arun.gov.uk giving us your name and address, and details of the changes, but you can also write to us at the address below.

Q: I would like to apply for/cancel a postal vote; how can I do this?

A: You can request a postal vote application by logging into the website on your letter using the unique security codes provided.  Alternatively you can request an application by emailing canvassresponse@arun.gov.uk or by phoning 01903 737616.

You will need to advise us in writing if you wish to cancel an existing postal vote. You can either do this via emailing canvassresponse@arun.gov.uk or write to us at the address below.

Q: Someone who lives here has learning difficulties or dementia, should they be included on the register of electors?

A: The Mental Capacity Act 2005 tells us we have to assume that everyone has capacity (understanding), unless it is clear they do not.

We interpret this rule to mean that every adult in the house should have their name added to the property and that theu should have the chance to register to vote.

We cannot tell you if someone has the capacity to vote as we do not know them, so you have to decide for yourself.

If you are not sure what to do please contact us at canvassresponse@arun.gov.uk or phone us on 01903 737616

Q: My spouse is on the letter but they are now in a residential home, what should I do?

A: If your spouse will be in the residential home long term they should be included on the register at the residential home address. You can remove them from your address by logging into the website in the letter using the unique security codes provided and selecting that they no longer live at your address. This will then notify us, and we will begin the deletion process.

Alternatively you can email us at canvassresponse@arun.gov.uk giving us your name and address, and details of the changes, or phone us on 01903 737616.

If your spouse will not be able to get to the polling station on voting day they might want to consider asking for a postal or proxy vote  postal or proxy vote

Q: One or more of the occupants at my property are aged under 18 and do not appear on the letter. Should they be added to the register?

A: If the occupant is aged under 16 then you do not need to do anything further with regards to adding them to your property.

However, you should add the names of anyone who is aged 16 and over. The easiest way to let us know if someone needs to be added to the register is by logging into the website in the letter, using the unique security codes provided and add their name. This will then notify us, and we will send the individual an Invitation to Register. They will only be added to the electoral register when we next update it, once they have completed their application and it has been verified. They will not be eligible to vote until they reach their 18th birthday.

Alternatively you can let us know who needs to be sent an Invitation To Register Form by emailing us at canvassresponse@arun.gov.uk or phoning us on 01903 737616.

Q: I live in more than one place, what should I do?

A: Some people are allowed to register to vote at more than one address. If you do not wish to register to vote at the address you have received the letter for, and your details are not already included, then you just need to respond to the form as if there are no changes. You can do this either by dialing phone number on the letter or logging onto the website using the unique security codes provided. Please note that if you respond online and add your name to the property we will assume this to mean that you wish to register there, even if it is your second home.

If your name appears on the letter but no longer wish to be registered at that address then you will need to follow the process above for removing people who no longer live at your address.

If one of the qualifications below apply to you and you wish to register at the address we have sent the letter to, then the easiest way to do this is by logging into the website in the letter, using the unique security codes provided and add your name. This will then notify us and we will send you an Invitation to Register application. You will only be added to the electoral register when we next update it, once you have completed your application and it has been verified.

Alternatively you can request an Invitation To Register by emailing us at canvassresponse@arun.gov.uk or phoning us on 01903 737616.

Common situations for being registered to vote at more than one address are:

Holiday Home Owners:

If one address is just a holiday home, where you spend very little time, you should not register to vote there.

If you spend a large proportion of your time at your second home, then you may wish to register to vote here.

Students:

Students who have a home address and a term time address can register in both places. The addresses must be in different local authority areas.

Living away for work:

If you work away for long periods you can but have one place as your permanent home, you can register in more than one place. The addresses must be in different local authority areas.

If you are registered to vote in more than one place you can still only vote once in each election. 

If both of your addresses are in Arun, you should only register to vote in one of them.

If you have any questions about what to put on the canvass communication please email us at canvassresponse@arun.gov.uk or telephone our elections helpline on 01903 737616.

Q: I am about to move house, what should I do with the letter?

A: If you have received a letter but you are moving house then please let us know via email at canvassresponse@arun.gov.uk or by phone 01903 737616. We can then start the process to remove you from the register at this address and advise you of what you need to do to register at your new property.

Q: I am not a UK citizen and my name is not on the letter, do I need to do anything?

A: British, Irish, EU and qualifying Commonwealth citizens (that is those Commonwealth citizens with leave to remain in the UK or who do not require leave to remain) are entitled to register to vote in the UK

You can check if you are eligible to vote by looking at the list of countries https://www.electoralcommission.org.uk/sites/default/files/electoral_commission_pdf_file/List-of-eligible-countries.pdf

If you are eligible to register then the easiest way to let us know is by logging into the website in the letter, using the unique security codes provided and add your name. This will then notify us and we will send you an Invitation To Register application. You will only be added to the electoral register when we next update it, once you have completed your application and it has been verified.

Alternatively you can request an Invitation To Register by emailing us at canvassresponse@arun.gov.uk or phoning us on 01903 737616.

Even if you are not eligible to register you do still need to respond to the CCB. The easiest way to do this is by logging onto the website on your letter using the unique security codes provided. Alternatively, you can call the phone number on your letter.

Q. My address is incorrect on the letter, how can I change this?

A. If your address is incorrect, for example your property should have a house name or you have recently changed the name of your property then you can let us know via email canvassresponse@arun.gov.uk or by phone 01903 737616.

We cannot always change your address, as we work to national addressing guidelines, but we will if we have made a mistake or your official address has changed from what we have on record.

Please note that you will still need to respond to the CCB using one of the methods provided on the letter.

Q: I am having trouble responding by SMS/Phone/Online

A: We are sorry if one of the automated options is not working for you.

The security codes on the canvass communications are time-limited, so if you are responding after the deadline shown on your letter then the codes may have changed.

As an alternative you can provide the information by email to us at canvassresponse@arun.gov.uk,  giving us your name and address, and details of any changes, by phoning our elections helpline on 01903 737616 or you can fill in the paper form and return it to us.

Q: How much does it cost to respond by phone or text?

If you use the free-phone 0800 number shown on your form the service is free from a landline.  If you are using your mobile then you will be charged your normal network rate.  There is no additional cost to respond by text other than the standard SMS rate charged by your service provider.  The text service costs the same as sending an ordinary text. 

Q: I have safety concerns about appearing on the electoral register

A: We appreciate in some situations, to ensure their safety, some residents do not wish to appear on the register of electors. For example, if they have left an abusive relationship or have a sensitive occupation. If you appear on the letter but feel that this may put you at risk, then please contact us as soon as possible to discuss registering anonymously. You will be required to provide evidence to qualify as an anonymous elector, however the elections team want to do everything we can to support your right to vote and we are happy to answer any questions you have about registration.

You can email us at elections@arun.gov.uk  or phone our elections helpline on 01903 737616.  For more information on anonymous registration please see https://www.electoralcommission.org.uk/i-am-a/voter/register-vote/register-vote-anonymously