The community trigger (also known as an anti-social behaviour case review) gives victims and communities the chance to address antisocial behaviour that they have reported but feel has not been reviewed properly.
This could be any incident that has been reported to the police, council or registered social landlord.
You can apply on behalf of someone else if you have their written consent.
You can use this process if:
- you have reported three anti-social behaviour or hate incidents about the same issue in the last six months to the police, the council or your housing provider and no action has been taken
- the antisocial behaviour or hate incident was reported within one month of the incident taking place
You must make the application within six months.
*Please note the case review does not replace the complaints procedure.
We will let you know within three working days whether your case will be reviewed. If yes, a further review will then be carried out and recommendations will be given on how to progress your case. This will be reported to you within a further ten days.
If you are not happy with the decisions made or wish to comment on the service received, you can use the complaints procedure for the agency dealing with your case.