Housing Documents
Housing documents: policies, strategies, application forms and customer leaflets
Arun District Council have an overarching Housing Strategy called Raise the Roof. The document sets out the main strategic priorities that explain our interventions in Arun's housing market and our work with our partners who provide housing services. Arun Housing Services provide social housing through the management of approximately 3,700 council dwellings.
Below you find our key strategies and policies which relate to the housing function within the Council. These strategies and policies set out the services objectives and how we intend to achieve them. These objectives tackle many areas including homelessness, bed & breakfast, rough sleeping and ensuring a decent home for all.
Anti-Social Behaviour Policy for HousingWe take anti-social behaviour very seriously, our policy describes how we will deal with it. |
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Allocation of housingOur new Allocations Scheme - 'Housing Allocation Scheme 2012 amended 2014' came into effect in July 2015. You can also view our old scheme for comparative purposes. |
Allocations_Scheme_2014 amended 2018.docx [docx] 545KB Initial Equality Impact Assessment-Housing Allocations Scheme 2018.doc [doc] 45KB |
Customer Service StandardsDescribes our standards of service. |
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Disabled Adaptations PolicyHelp for council tenants, who have a disability or long-term ill health, to live independently and to carry out essential day-to-day activities. Sets out the principles that will be applied in the provision of aids and adaptations and establishes the partnership arrangements between Housing teams at Arun District Council and occupational therapists in the Independent Living Service. |
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Homelessness |
Housing and Homelessness Strategy.pdf Policy on the use of council housing as temp accom.docx [docx] 425KB |
Housing Revenue Account Business Plan |
HRA-Business-Plan-Equalities-Impact-Assessment.pdf [pdf] 25KB Housing Revenue Account Business Plan 2017-2027.pdf [pdf] 766KB |
Pets Policy |
Pets Policy.pdf [pdf] 142KB |
Rechargeable worksIf you damage your Council property you may be liable to pay for the repairs. |
Rechargeable Works & Services.doc [doc] 147KB
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Rent payments and arrears |
Rent_Arrears_Income Recovery Policy 17.08.2016.docx [docx] 496KB |
Tenancy & Lettings Policy |
Tenancy Lettings Policy.docx [docx] 233KB |
Tenancy Strategy |
Tenancy Strategy 2012-2015.pdf [pdf] 145KB |
Tenant Participation and involvement |
Tenant Participation Strategy (currently being updated, but you will find useful information via this link) |
Application forms and e-formsOnce you have completed and submitted an e-form it will be e-mailed direct to a member of staff working in Housing so they can action your request. For Microsoft Word documents you will need to print off the form, complete the form in writing and either post it back or drop it in to the Council, marking the post for Arun Housing Services. |
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| Allotments - apply for an allotment | Arun Housing manages sites in Aldingbourne, Angmering, East Preston, Ferring, Westergate and Yapton. At the present time there are no vacancies and the waiting list is closed. Please check this site again in the future to see if the waiting list is open again. |
| Direct debit - pay by direct debit | Direct Debit Mandate Form.doc [doc] 116KB |
| Change of circumstances - let us know of any changes in your circumstances. You can use this form if you are a tenant, housing applicant or a leaseholder. | Change of circumstances |
| Garage waiting list - apply to rent a garage from Arun District Council | Garage waiting list |
| Mutual Exchange – apply to exchange your home via HomeSwapper, Free to Arun District Council Tenants | |
| Report a repair - report a repair to your council dwelling | Report a repair |
| Right to Buy - apply to by your Council house. You will need to print this form off and then complete and return it. | Right to Buy Application.pdf [pdf] 486KB |
| Termination of tenancy - notify the Council about the end of your tenancy | Termination of tenancy |
Customer leaflets |
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| Choice based lettings - how to bid for a home if you are on the Council housing waiting list | CBL User Guide.pdf [pdf] 1MB |
| Condensation in your home - how to reduce | Condensation 2013.pdf [pdf] 219KB |
| Here to help you leaflet 2013 / 2014 - information on reporting repairs, making payments and up to date contact details | Here to Help You leaflet.pdf [pdf] 239KB |
| Landlord guide to rent deposits - a guide for private landlords about our rent deposit scheme | Landlord Guide to the deposit scheme 2009.pdf [pdf] 110KB |
| Lettable standard - This leaflet provides information on the repair standards for properties when they are re-let | Your Home Condition Standard.pdf [pdf] 814KB |
| Personal budget form to help you budget your expenditure | |
| Parking - A guide to parking in and around council property to minimise neighbour disputes | Parking in and around council properties leaflet.pdf [pdf] 574KB |
| Rent Arrears leaflet - tips and guidance on keeping up to date with rent payments | Rent Arrears.pdf [pdf] 102KB |
| Right to Buy - how to go about applying to buy your Council house. | |
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Right to Buy - a Government booklet on your Right to Buy |
Right to Buy DCLG.pdf [pdf] 7MB |
| Shared ownership - A guide about buying a share in a property if you cannot afford to buy outright. | https://www.helptobuy.gov.uk/ |
| Water Hygiene Leaflet - Information for Tenants and Residents (Legionella) | Water Hygiene Leaflet - Information for Tenants and Residents.pdf [pdf] 231KB |
The Housing Ombudsman Service’s complaint handling codeOur self-assessment form against the new Code as required by the Housing Ombudsman Service, the form sets out our current position against the complaint handling code. |
Complaint Handling Code self-assessment-form.pdf [pdf] 160KB you will find useful information via this link: Home - Housing Ombudsman (housing-ombudsman.org.uk) |