Housing Documents


Housing documents: policies, strategies, application forms and customer leaflets

Arun District Council have an overarching Housing Strategy called Raise the Roof. The document sets out the main strategic priorities that explain our interventions in Arun's housing market and our work with our partners who provide housing services. Arun Housing Services provide social housing through the management of approximately 3,700 council dwellings.

Below you find our key strategies and policies which relate to the housing function within the Council. These strategies and policies set out the services objectives and how we intend to achieve them. These objectives tackle many areas including homelessness, bed & breakfast, rough sleeping and ensuring a decent home for all.

Arun’s Housing Services policies and key reports by subject

Anti-Social Behaviour Policy for Housing

We take anti-social behaviour very seriously, our policy describes how we will deal with it.

Anti-Social Behaviour Policy.pdf [pdf] 265KB

ASB Equality Impact Assessment.pdf [pdf] 87KB

Allocation of housing

Our new Allocations Scheme -  'Housing Allocation Scheme 2012 amended 2014' came into effect in July 2015.

You can also view our old scheme for comparative purposes.

Allocations_Scheme_2014 amended 2018.docx [docx] 545KB

Initial Equality Impact Assessment-Housing Allocations Scheme 2018.doc [doc] 45KB

Customer Service Standards

Describes our standards of service.


Housing Service Standards 2011.pdf [pdf] 115KB

Disabled Adaptations Policy

Help for council tenants, who have a disability or long-term ill health, to live independently and to carry out essential day-to-day activities. Sets out the principles that will be applied in the provision of aids and adaptations and establishes the partnership arrangements between Housing teams at Arun District Council and occupational therapists in the Independent Living Service.


Disabled Adaptations Policy - Dec 2014 [docx] 460KB


Housing and Homelessness Strategy.pdf

Policy on the use of council housing as temp accom.docx [docx] 425KB

Discharge of homelessness policy 2015.docx [docx] 432KB

Housing Revenue Account Business Plan

HRA-Business-Plan-Equalities-Impact-Assessment.pdf [pdf] 25KB

Housing Revenue Account Business Plan 2017-2027.pdf [pdf] 766KB

Pets Policy 
Pets Policy.pdf [pdf] 142KB
Rechargeable works

If you damage your Council property you may be liable to pay for the repairs.

Rechargeable Works & Services.doc [doc] 147KB


Rent payments and arrears

Rent_Arrears_Income Recovery Policy 17.08.2016.docx [docx] 496KB

Rent Arrears leaflet.pdf [pdf] 220KB

Tenancy & Lettings Policy
Tenancy Lettings Policy.docx [docx] 233KB
Tenancy Strategy
Tenancy Strategy 2012-2015.pdf [pdf] 145KB
Tenant Participation and involvement
Tenant Participation Strategy (currently being updated, but you will find useful information via this link)

Application forms and e-forms

Once you have completed and submitted an e-form it will be e-mailed direct to a member of staff working in Housing so they can action your request.  For Microsoft Word documents you will need to print off the form, complete the form in writing and either post it back or drop it in to the Council, marking the post for Arun Housing Services.

Allotments - apply for an allotment Arun Housing manages sites in Aldingbourne, Angmering, East Preston, Ferring, Westergate and Yapton. At the present time there are no vacancies and the waiting list is closed. Please check this site again in the future to see if the waiting list is open again.
Direct debit - pay by direct debit Direct Debit Mandate Form.doc [doc] 116KB
Change of circumstances - let us know of any changes in your circumstances.  You can use this form if you are a tenant, housing applicant or a leaseholder. Change of circumstances
Garage waiting list - apply to rent a garage from Arun District Council Garage waiting list
Mutual Exchange – apply to exchange your home via HomeSwapper, Free to Arun District Council Tenants


Report a repair - report a repair to your council dwelling Report a repair
Right to Buy - apply to by your Council house. You will need to print this form off and then complete and return it. Right to Buy Application.pdf [pdf] 486KB
Termination of tenancy - notify the Council about the end of your tenancy Termination of tenancy

Customer leaflets

Choice based lettings - how to bid for a home if you are on the Council housing waiting list CBL User Guide.pdf [pdf] 1MB
Condensation in your home - how to reduce Condensation 2013.pdf [pdf] 219KB
Here to help you leaflet 2013 / 2014 - information on reporting repairs, making payments and up to date contact details Here to Help You leaflet.pdf [pdf] 239KB
Landlord guide to rent deposits - a guide for private landlords about our rent deposit scheme Landlord Guide to the deposit scheme 2009.pdf [pdf] 110KB
Lettable standard - This leaflet provides information on the repair standards for properties when they are re-let Your Home Condition Standard.pdf [pdf] 814KB
Personal budget form to help you budget your expenditure

Personal Budget.pdf [pdf] 127KB

Parking - A guide to parking in and around council property to minimise neighbour disputes Parking in and around council properties leaflet.pdf [pdf] 574KB
Rent Arrears leaflet - tips and guidance on keeping up to date with rent payments Rent Arrears.pdf [pdf] 102KB
Right to Buy - how to go about applying to buy your Council house.

Right to Buy.pdf [pdf] 1MB

Right to Buy - a Government booklet on your Right to Buy

Right to Buy DCLG.pdf [pdf] 7MB
Shared ownership - A guide about buying a share in a property if you cannot afford to buy outright. https://www.helptobuy.gov.uk/
Water Hygiene Leaflet - Information for Tenants and Residents (Legionella) Water Hygiene Leaflet - Information for Tenants and Residents.pdf [pdf] 231KB
The Housing Ombudsman Service’s complaint handling code

Our self-assessment form against the new Code as required by the Housing Ombudsman Service, the form sets out our current position against the complaint handling code.

Complaint Handling Code self-assessment-form.pdf [pdf] 160KB

you will find useful information via this link: Home - Housing Ombudsman (housing-ombudsman.org.uk)