Service Status
Service |
Status |
Further Details |
Anti-Social Behaviour |
Anti-Social Behaviour Caseworkers are available for contact via telephone or email; however, they are unable to undertake any home or site visits due to the Government’s Covid-19 restrictions.
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Email: asb@arun.gov.uk Call us: 0808 141 2800 (24hour answerphone) See website for more details: www.arun.gov.uk/asb |
Assets of Community Value | Service continuing as normal | See website for more info: https://www.arun.gov.uk/assets-of-community-value/ |
Benefits |
Updated information on Government new emergency measures to financially assist people whose employment has been affected due to Coronavirus |
See website for more info: https://www.arun.gov.uk/coronavirus-benefits-information |
Bonfires |
Please do not burn garden waste, paper waste or any other waste under any circumstances. Smoke and smells from bonfires can aggravate respiratory problems such as asthma, bronchitis and COPD and affect those with heart complaints, causing breathing difficulties to those most vulnerable to Coronavirus. BBQ’s are acceptable at this time but please carefully consider the location of the BBQ and the wind direction so that you can ensure the smoke is not affecting a neighbour. |
See website for more info: https://www.arun.gov.uk/air-quality-including-bonfires/ |
Building Control |
The online Plan Checking service for new Building Regulation applications is operating normally. Site Inspections of external building works are operating normally. Requests for the inspections of internal building works are reviewed on a case by case basis. For more information please see Access Declaration for Internal Building Works Inspection |
See website for more info: https://www.arun.gov.uk/buildingcontrol/ Call us on: 01903 737756, Email us at: bldg.con@arun.gov.uk |
Business & Regeneration |
We are providing a normal service using email & phone contact. The service is currently focusing on providing COVID-19 business support advice to businesses. | See website for more info: https://www.arun.gov.uk/business-covid-19 |
Camping and Caravan Sites | Service currently prioritised for matters representing serious public health or safety risk. | https://www.arun.gov.uk/camping-and-caravan-sites/ |
Car Parks |
Enforcement for all parking, both on street and off street will continue during the current lockdown period. |
See website for more info: https://www.arun.gov.uk/parking Email us at: car.parks@arun.gov.uk Call us on: 01903 737655 For Bognor Regis Residents' Permits please call 01903 737655 to pay for all Bognor Regis CPZ permits, Resident, Healthcare and Non- Resident either new or renewal, you will then receive an email with your new permit number although we are currently unable to print and post the hard copy permit |
Cemeteries Service
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Cemeteries are open, burials are taking place 5 days a week. Mourners are asked to maintain social distancing, limit attendees to close family only and to leave the Cemetery as soon as possible following committal to allow our teams to undertake their duties safely. Those who have symptoms of coronavirus COVID-19 must not attend and must stay at home. The Littlehampton Cemetery Chapel is now available for bookings. Bognor Regis Town Cemetery Chapel is closed. The following advice is designed to assist people who are involved in managing or organising a funeral related to a death from any cause during the coronavirus (COVID-19) pandemic’ https://www.gov.uk/government/publications/covid-19-guidance-for-managing-a-funeral-during-the-coronavirus-pandemic/covid-19-guidance-for-managing-a-funeral-during-the-coronavirus-pandemic |
See website for more info: https://www.arun.gov.uk/cemeteries Tel: 01903 737954 Email us at: cemeteries@arun.gov.uk The Council’s cemeteries remain open at this time and Littlehampton Cemetery Chapel is available for bookings, please observe social distancing at all times. The following guidance is applicable; Chapel Notice.pdf [pdf] 41KB |
Community Safety | Service continuing as normal, although officers are working remotely and unable to attend face to face meetings. |
Email: community.safety@arun.gov.uk See website for more details: www.arun.gov.uk/communitysafety For details about domestic abuse support: www.arun.gov.uk/domestic-violence-abuse (quick exit available) |
Complaints about a Council service |
Enquiries should be made using the e.form available from the Council’s website, by email or telephone only There may be some delay in responding or a change to our usual deadlines which we will advise you of as necessary Please consider if your complaint is urgent at this present time in the wider public interest so we can protect our officers and continue to enable them to deliver vital frontline services. When normal services resume, we will take into account any delays when considering whether or not complaints have been brought to us within normal time periods specified |
Email us at: infomanagement@arun.gov.uk See website for more info: https://www.arun.gov.uk/corporate-complaints/ Call us on: 01903 737500 |
Contaminated land | Service continuing as normal. | https://www.arun.gov.uk/land-contamination/ Please use our online service in the first instance: https://eh.arun.gov.uk/ |
Data Protection |
Enquiries should be made using the e.form available from the Council’s website, by email or telephone only There may be some delay to responses which we will advise you of where necessary |
Email us at: infomanagement@arun.gov.uk See website for more info: https://www.arun.gov.uk/data-protection Call us on: 01903 737402 Call us on: 01903 737857 |
Dogs (stray) Service |
We are currently running a normal service
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See website for more info: https://eh.arun.gov.uk/ Call us on: 01903 737755 |
Electoral Registration & Elections |
As per the Coronavirus Bill recently agreed in Parliament the Police and Crime Commissioner elections to be held on Thursday 7 May 2020 have now been postponed until Thursday 6 May 2021. This also applies to any planned local elections, by-elections and neighbourhood plan referendums due to take place before this date. Online registration continues as normal and is processed on a daily basis, but timescales may be increased due to the increased number of e-mails being received. |
Email us at: elections@arun.gov.uk See website for more info: https://www.arun.gov.uk/elections/ |
Engineering Services |
The Engineering Services team is currently running at reduced capacity, Arun Civic Centre is closed and all officers are working from home. To keep Engineering Services running as close to normal as possible, whilst allowing other Council Services to function for the benefit of the Community, we may limit access to online services - e.g. intermittent access to emails. So please bear with us if you don’t receive an immediate response to messages. The following may help:
The safety of staff and the public is paramount. |
If you have any queries, please contact us by e-mail at engineering.services@arun.gov.uk Please bear with us and we will reply as soon as possible. |
Environmental Protection including pollution, noise/nuisance, pests |
Services limited. Investigations prioritised for serious/widespread nuisance issues. Limited to face to face contact, including restrictions on noise monitoring. |
Please use our online service in the first instance: https://eh.arun.gov.uk/ |
Events |
We are no longer supporting any new or additional event applications. We will continue to review this situation in line with government guidance.
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For further information please refer to: https://www.arun.gov.uk/apply-to-hold-an-event |
Food safety issues and advice |
This service is limited to investigating matters of significant public health risk. Urgent work will be actioned, including food incidents, outbreaks of food poisoning or infectious disease, and intelligence received regarding potential public health risks. Planned inspections for registered food businesses are being prioritised for high-risk businesses and those with outstanding concerns. Food businesses should notify us if they are changing their activities. |
Please use our online service in the first instance: https://eh.arun.gov.uk/ |
Foreshores |
Foreshores are closed for the winter period. Please see the Foreshores page on the Arun Website (use the A-Z) for further details on beach and promenade related matters. |
Foreshores page: https://www.arun.gov.uk/aruns-beaches/ |
Freedom of Information |
Enquiries should be made using the e.form available from the Council’s website, by email or telephone only There may be some delay to responses which we will advise you of where necessary |
Email us at: infomanagement@arun.gov.uk See website for more info: https://www.arun.gov.uk/freedom-of-information See website for more info: https://www.arun.gov.uk/environmental-information-requests Call us on: 01903 737402 Call us on: 01903 737857 |
Greenspace - Events |
No events/gatherings or activities are receiving consent to take place - this is in line with Govt guidelines and legislation. No new bookings are being accepted at this time. | See website for more information: https://www.arun.gov.uk/leisure-events |
Health and Safety regulation |
Work continuing includes major workplace accidents investigation, or health and wellbeing issues, including COVID-19 compliance issues within workplaces, where there is an imminent or serious risk to health. Limited face to face contact – where it is safe to do so. |
Please use our online service in the first instance: https://eh.arun.gov.uk/ |
Housing Benefits, Council Tax & Business Rates |
Service running normally but appointments by telephone only. Services can be accessed online. If you do need to call us, we are working hard to ensure that we have as many people answering calls as possible, however you will probably still have to wait for longer than we would normally like. Thank you for your patience. |
Please contact us via email wherever possible on revenues.benefits@arun.gov.uk For business rates information: Business Rates and Business Support webpage For Council Tax information: Council Tax help and information For Benefits information: Benefits information and advice Benefits: 01903 737753 Council tax: 01903 737752 |
Housing Options & Homelessness |
Our homeless services are still being provided. All information is available on https://www.arun.gov.uk/housing |
Contact us on 01903 737552 or email us housing.options@arun.gov.uk |
Housing Register and Housing Allocations |
We are advertising and letting properties as usual. If you wish to return keys to a property, you can call into reception at either Littlehampton Civic Centre or Bognor Regis Town Hall. |
You can contact us via email Housing.Allocations@arun.gov.uk or by phone on 01903 737370 Information regarding the Housing Register is available on https://www.arun.gov.uk/housing-register |
Housing Rent | The Housing Rent team are all working remotely |
Information regarding the services is available on https://www.arun.gov.uk/rent They can be contacted by phone on 01903 737866 |
Housing Repairs & Maintenance |
Service continuing as normal. Operatives will adhere to the government’s Coronavirus Covid-19 guidelines, including social distancing, and the wearing of personal protective equipment as required. |
Please use the website: https://www.arun.gov.uk/repairs To report repairs the team can be contacted by phone on 01903 737840 |
Land charges |
We are currently running a normal service but with limited face-to-face contact. Personal Search Agents cannot self-serve as the reception is closed. |
See website for more info: https://www.arun.gov.uk/local-land-charges |
Leaseholder and Right to Buy |
We are processing current Right To Buy applications. New Right to Buy applications can be made, although this may take longer to process as there is currently a delay in gaining the valuations Leaseholder Services are running normally. |
Information regarding the services is available on https://www.arun.gov.uk/leaseholder-services You can contact us via email on Leasehold@arun.gov.uk or by phone on 01903 737657 Please see the Right to Buy website for further details https://www.arun.gov.uk/right-to-buy |
Leisure |
The Council’s leisure centres operated by Freedom Leisure are subject to Government guidelines. Please see the Freedom Leisure website for further information. Update from Tivoli Lifestyle Sports Sites; Par 3 golf at Norfolk Gardens is currently free of charge but you must bring your own equipment Tennis courts are free of charge. You must bring your own equipment. You should spend no more than 1 hour using the court. Some courts may not have nets to support social distancing. For the latest position and further information please visit Tivoli’s website at www.tivolilifestyle.co.uk and social media channels https://www.facebook.com/TivoliLifestyle/ and https://twitter.com/TivoliLifestyle
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See website for more info: https://www.freedom-leisure.co.uk/ |
Licensing |
Please use our online service in the first instance: https://eh.arun.gov.uk/ We are currently running a limited service with only essential face-to-face contact and our response times may be increased. All communications must be provided electronically, not by paper. More guidance for Taxi and Private Hire vehicle drivers is availbale on our website here: https://www.arun.gov.uk/taxis-taxi-drivers. All taxi Knowledge Tests are cancelled for the foreseeable future. Urgent work will be actioned, including enforcement of coronavirus business closure regulations. |
In the first instance please use our website: https://www.arun.gov.uk/licensing Please where possible use our application portal or email forms to Licensing@arun.gov.uk Call us on: 01903 737755. Service Requests can be logged on https://eh.arun.gov.uk/ |
Lifeline |
Reduced Service: available to install new units and carry out repairs (some limitations to this service due to priority being given to shielding and self-isolating households). Monthly test calls: due to the increased demand on the 24 hour monitoring service, please don’t make your monthly test call. Pendants and units self-test for low battery and we will call you if we need to replace or upgrade any equipment. Advice for Lifeline contacts and keyholders In the event of an alarm activated call, our 24 hour monitoring service has provided the following information:
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See website for more info: https://www.arun.gov.uk/lifeline Email us at: arun.lifeline@arun.gov.uk Call us on: 01903 737970 |
Meetings, Minutes & Agendas |
We will continue to publish details of meetings held or planned on Arun’s website. For any other information, enquiries should be made by email or telephone only |
See our website: https://democracy.arun.gov.uk/mgListCommittees.aspx?bcr=1 Email us at: committees@arun.gov.uk Call us on: 01903 737611 |
Neighbourhood Housing Services | Housing Officers are available for contact; however, they are not undertaking any visits following the government’s Coronavirus Covid-19 restrictions. |
Information regarding the team is available on https://www.arun.gov.uk/neighbourhood-housing-services They can be contacted via email on neighbourhoodservices@arun.gov.uk or by phone on the following: Littlehampton and surrounding areas – 01903 737791 |
Parks & Green Spaces |
Children’s Play Areas remain open at this time. In line with latest Government guidelines Multi Use Games Areas, Skate Parks and Outdoor Gym Equipment may no longer be used. Children must be supervised at all times. Maintain social distancing. Consider taking hand sanitiser. Consider taking cleaning wipes to clean touch points. Please see the attached Guidance about the Re-Opening of Arun's Parks. Parks and cemeteries are currently open but people must maintain social distancing from others and follow government guidelines around groups/numbers of people with whom you can meet. |
See website for more info: https://www.arun.gov.uk/parks Tel: 01903 737951 / 737951 Email: parks@arun.gov.uk Facebook: @arunparksgreenspace Twitter: @arun_parks |
Pest Control Service |
No new treatments are being booked. |
https://www.arun.gov.uk/pests |
Planning |
Planning Policy: Planning applications: Compliance: IMPORTANT : New legislation relating to the temporary provisions of takeaway food A new Class DA has been introduced to the Town & Country Planning General Permitted Development Order 2015 under Schedule 2, Part 3 to allow a change of use from any of A3, A4, A3 + A4, or a “drinking establishment with expanded food provision” to a temporary use for the “provision of takeaway food” during the 1 year period from to 23/3/21. Please consult Statutory Instrument SI 330/2020 for full details via: http://www.legislation.gov.uk/uksi/2020/330/made General: |
See website for more info: https://www.arun.gov.uk/planning Email us at: planning@arun.gov.uk Call us on: 01903 737756 |
Private Sector Housing |
Services currently still being provided minimising face to face contact:
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See website for more info: https://www.arun.gov.uk/privately-rented-accommodation |
Private water supplies |
Service limited to investigation of concerns regarding high private water supplies |
Please use our online service in the first instance: https://eh.arun.gov.uk/ |
Public toilets |
All public toilets run by Arun District council will remain open – but additional cleaning will be taking place. Further measures may be in place on a site by site basis. Please adhere to any signage/guidance at these sites |
See website for more info: https://www.arun.gov.uk/public-toilets |
Registration of new food businesses |
Please use our online service in the first instance: https://eh.arun.gov.uk/ New food business registrations still be processed. |
See website for more info: https://www.arun.gov.uk/food-premises-registration |
Street Naming and Numbering | Service continuing as normal | See website for more info: https://www.arun.gov.uk/local-land-charges |
Waste & Recycling services Garden Waste |
We are now operating a normal service for rubbish, recycling and garden waste collections. |
If there are impacts as a result of the Coronavirus pandemic, we may need to reduce the service we provide. We will update this page, as well as our collection day search page: https://www.arun.gov.uk/collection-day-search-information See website for more info: https://www.biffa.co.uk/coronavirus |
Wellbeing |
The team are still operating and available for tailored advice, support and motivational interviewing via telephone, video call and/or email (please note face to face support is currently suspended). |
See website for more info: https://arun.westsussexwellbeing.org.uk/ Call us on: 01903 737862 |