Service      

Status                                                                                                

Further Details                                                                       

Benefits

Updated information on Government new emergency measures to financially assist people whose employment has been affected due to Coronavirus

See website for more info: https://www.arun.gov.uk/coronavirus-benefits-information

Bonfires

Please do not burn garden waste, paper waste or any other waste under any circumstances. Smoke and smells from bonfires can aggravate respiratory problems such as asthma, bronchitis and COPD and affect those with heart complaints, causing breathing difficulties to those most vulnerable to Coronavirus.bb

BBQ’s are acceptable at this time but please carefully consider the location of the BBQ and the wind direction so that you can ensure the smoke is not affecting a neighbour.

See website for more info: https://www.arun.gov.uk/air-quality-including-bonfires/

Building Control 

Site inspections will not be undertaken but information can be obtained using alternative means. 

Plan checking and dangerous structure services are operating normally.

See website for more info: https://www.arun.gov.uk/buildingcontrol/

Call us on: 01903 737756, Email us at: bldg.con@arun.gov.uk 

Business & Regeneration

The Council has been offering free parking in our off street car parks since the 1st April. However in view of the Governments relaxation on the rules surrounding travel and to help reduce the loss of revenue it has been agreed that charging should be reintroduced into Arun District Councils off street car parks. Charging will therefore be reintroduced from Friday 15 May. With regards to on-street parking, we will operate a reduced parking enforcement service throughout the Covid-19 pandemic; as long as people park safely and considerately, they will not receive a parking ticket. To keep the roads safe and accessible for the emergency services, key workers and essential deliveries, we will still be enforcing double yellow lines, loading bays and disabled bays. Please follow government advice and stay at home.

See website for more info: https://www.arun.gov.uk/parking

See website for more info: https://www.arun.gov.uk/parking

Email us at: car.parks@arun.gov.uk

Call us on: 01903 737655

For Bognor Regis Residents' Permits please call 01903 737655 to pay for all Bognor Regis CPZ  permits, Resident, Healthcare and Non- Resident either new or renewal, you will then receive an email with your new permit number although we are currently unable to print and post the hard copy permit

Cemeteries Service

Cemeteries are open, burials are taking place 5 days a week.

Mourners are asked to maintain social distancing, limit attendees to close family only and to leave the Cemetery as soon as possible following committal to allow our teams to undertake their duties safely. Those who have symptoms of coronavirus COVID-19 must not attend and must stay at home. 

The Littlehampton Cemetery Chapel is now available for bookings. Bognor Regis Town Cemetery remains closed.

The following advice is designed to assist people who are involved in managing or organising a funeral related to a death from any cause during the coronavirus (COVID-19) pandemic’ https://www.gov.uk/government/publications/covid-19-guidance-for-managing-a-funeral-during-the-coronavirus-pandemic/covid-19-guidance-for-managing-a-funeral-during-the-coronavirus-pandemic

See website for more info: https://www.arun.gov.uk/cemeteries

Tel: 01903 737954

Email us at: cemeteries@arun.gov.uk

The Council’s cemeteries remain open at this time and Littlehampton Cemetery Chapel is available for bookings, please observe social distancing at all times. The following guidance is applicable; 

Chapel Notice.pdf [pdf] 41KB
Funeral Guidelines.pdf [pdf] 153KB

Report incidents to community.safety@arun.gov.uk

See website for more info: 
 https://www.arun.gov.uk/communitysafety

Domestic Abuse Information: 
 https://www.arun.gov.uk/domestic-violence-abuse

Enquiries should be made using the e.form available from the Council’s website, by email or telephone only

There may be some delay in responding or a change to our usual deadlines which we will advise you of as necessary

Please consider if your complaint is urgent at this present time in the wider public interest so we can protect our officers and continue to enable them to deliver vital frontline services. When normal services resume, we will take into account any delays when considering whether or not complaints have been brought to us within normal time periods specified

Email us at: infomanagement@arun.gov.uk

See website for more info: https://www.arun.gov.uk/corporate-complaints/

Enquiries should be made using the e.form available from the Council’s website, by email or telephone only

There may be some delay to responses which we will advise you of where necessary

Email us at: infomanagement@arun.gov.uk

See website for more info: https://www.arun.gov.uk/data-protection

Call us on: 01903 737402

We are currently running a normal service

See website for more info: https://eh.arun.gov.uk/

As per the Coronavirus Bill recently agreed in Parliament the Police and Crime Commissioner elections to be held on Thursday 7 May 2020 have now been postponed until Thursday 6 May 2021. This also applies to any planned local elections, by-elections and neighbourhood plan referendums due to take place before this date.

Online registration continues as normal and is processed on a daily basis, but timescales may be increased due to the increased number of e-mails being received.

Email us at: elections@arun.gov.uk

See website for more info: https://www.arun.gov.uk/elections/

The Engineering Services team is currently running at reduced capacity and officers are working from home.

To keep Engineering Services running as close to normal as possible, whilst allowing other Council Services to function for the benefit of the Community, we may limit access to online services - e.g. intermittent access to emails. So please bear with us if you don’t receive an immediate response to messages. 

In addition, the following services/activities have been suspended until further notice:

• Site visits
• Face to face meetings
• Play area inspections
• Beach inspections and monitoring

This excludes emergencies or where there is compelling need, in which case full Social Distancing in the open air will be exercised : the safety of staff and the public is paramount.

If you have any queries, please contact us by e-mail at engineers@arun.gov.uk

Please bear with us and we will reply as soon as possible.

Please use our online service in the first instance: https://eh.arun.gov.uk/

Service continuing as normal but with face to face contact limited for serious/widespread nuisance issues only -  where it is safe to do so.

We are no longer supporting any new or additional event applications. We will continue to review this situation in line with government guidance.

For further information please refer to:  https://www.arun.gov.uk/apply-to-hold-an-event 

Please use our online service in the first instance: https://eh.arun.gov.uk/

This service is limited to investigating matters of significant public health risk. Urgent work will be actioned, including food incidents, outbreaks of food poisoning or infectious disease, and intelligence received regarding potential public health risks. 

Planned inspections for registered food businesses are currently being deferred, however contact is still being maintained with high-risk businesses and those with outstanding concerns.

Food businesses should notify us if they are changing their activities. 

See website for more info: https://eh.arun.gov.uk/

Foreshores

Enquiries should be made using the e.form available from the Council’s website, by email or telephone only

There may be some delay to responses which we will advise you of where necessary

Email us at: infomanagement@arun.gov.uk

See website for more info: https://www.arun.gov.uk/freedom-of-information

See website for more info: https://www.arun.gov.uk/environmental-information-requests

Call us on: 01903 737402

Greenspace - Events

Please use our online service in the first instance: https://eh.arun.gov.uk/

Work continuing includes major workplace accidents investigation, or health and wellbeing issues, including social distancing issues within workplaces, where there is an imminent or serious risk to health associated with the pandemic

Limited face to face contact – where it is safe to do so.

Service running normally but appointments by telephone only. Services can be accessed online.

If you do need to call us, we are working hard to ensure that we have as many people answering calls as possible, however you will probably still have to wait for longer than we would normally like. Thank you for your patience.

Please contact us via email wherever possible on revenues.benefits@arun.gov.uk

For business rates information: Business Rates and Business Support webpage

For Council Tax information: Council Tax help and information

For Benefits information: Benefits information and advice

Benefits: 01903 737753

Our homeless services are still being provided. All information is available on https://www.arun.gov.uk/your-housing-options

Contact us on 01903 737552 or email us housing.options@arun.gov.uk

If you wish to return keys to a property, you can call into reception at either Littlehampton Civic Centre or Bognor Regis Town Hall.

New lettings are currently ceased following the government’s Coronavirus Covid-19 restrictions.

You are still able to apply to join Arun District Council’s Housing Register

You can contact us via email Housing.Allocations@arun.gov.uk or by phone on 01903 737370

Information regarding the Housing Register is available on https://www.arun.gov.uk/housing-register

Information regarding the services is available on https://www.arun.gov.uk/rent

They can be contacted by phone on 01903 737866

Please use the website: https://www.arun.gov.uk/repairs

The team can be contacted via email on Housing.Repairs@arun.gov.uk or by phone on 01903 737840

We are currently running a normal service but with limited face-to-face contact.

See website for more info: https://www.arun.gov.uk/local-land-charges

We have suspended acceptance of all Right to Buy applications and are unable to process any applications that require a valuation. We also cannot process requests relating to extra borrowing, re-mortgaging or selling homes back to us.

Leaseholder Services are available remotely

Information regarding the services is available on https://www.arun.gov.uk/leaseholder-services

You can contact us via email on Leasehold@arun.gov.uk or by phone on 01903 737657

All Freedom Leisure Centres within the Arun District are currently closed due to Government restrictions.

Update from Tivoli Lifestyle Sports Sites;
At this stage bowls greens, adventure golf courses and putting greens remain closed. Sports pitch bookings are still closed.
Tennis courts shall hopefully be open from Monday 18/05 and are free of charge. You must bring your own equipment. You should spend no more than 1 hour using the court. Some courts may not have nets to support social distancing.
The par 3 golf course at Norfolk Gardens shall hopefully be available to use from 18/05 free of charge. You must bring your own equipment.
Further details; As soon as there is further information there will be an update Tivoli’s website at www.tivolilifestyle.co.uk and social media channels https://www.facebook.com/TivoliLifestyle/ and https://twitter.com/TivoliLifestyle

See website for more info: https://www.freedom-leisure.co.uk/news/freedom-leisure-update/

Please use our online service in the first instance: https://eh.arun.gov.uk/

We are currently running a limited service with only essential face-to-face contact and our response times may be increased. All communications must be provided electronically, not by paper.

More guidance for Taxi and Private Hire vehicle drivers is availbale on our website here: https://www.arun.gov.uk/taxis-taxi-drivers. All taxi Knowledge Tests are cancelled for the foreseeable future.

In the first instance please use our website: https://www.arun.gov.uk/licensing

Please where possible use our application portal or email forms to Licensing@arun.gov.uk   

Call us on: 01903 737755.

Reduced Service:  available to install new units and carry out repairs (some limitations to this service due to priority being given to shielding and self-isolating households).

Monthly test calls:  due to the increased demand on the 24 hour monitoring service, please don’t make your monthly test call.  Pendants and units self-test for low battery and we will call you if we need to replace or upgrade any equipment.

Advice for Lifeline contacts and keyholders In the event of an alarm activated call, our 24 hour monitoring service has provided the following information:

• If the next of kin or keyholder is unable to attend because, for example, they may be self-isolating, the emergency services will be called
• If the next of kin or keyholder is able to attend, contacts will be advised to take precautions either by speaking from outside the property or, if they enter a property, to stay two metres away from the customer and follow government guidance

See website for more info: https://www.arun.gov.uk/lifeline

Email us at: arun.lifeline@arun.gov.uk

Call us on: 01903 737970

We will continue to publish details of meetings held or planned on Arun’s website

https://democracy.arun.gov.uk/mgListCommittees.aspx?bcr=1

See our website: https://democracy.arun.gov.uk/mgListCommittees.aspx?bcr=1

Email us at: committees@arun.gov.uk

Call us on: 01903 737611
Call us on: 01903 737614
Call us on: 01903 737547

Information regarding the team is available on https://www.arun.gov.uk/neighbourhood-housing-services

They can be contacted via email on neighbourhoodservices@arun.gov.uk or by phone on the following:

Littlehampton and surrounding areas – 01903 737791
Bognor Regis and surrounding areas – 01903 737725
Sheltered sites – 01903 737793
General Neighbourhood Housing enquiries – 01903 737530

Play areas and outdoor gym equipment are not to be used and where possible have been closed. Skate parks and games areas open from Monday 18/05 but social distancing must be observed.

Parks and cemeteries are currently open but people must visit with members of their household only and maintain 2m apart from others. Additionally you may now meet up with 1 other person who is not from your household but you must maintain 2m apart.

See website for more info: https://www.arun.gov.uk/parks

Tel: 01903 737951 / 737960

Email: parks@arun.gov.uk

Facebook: @arunparksgreenspace

Twitter: @arun_parks

No new treatments are being booked.

Planning Policy:
We are running a normal service but progress on some publications has been delayed because of cancelled meetings

Planning applications:
We are running a normal service though some households may be requested to erect their site notices. There has been no change in the scheme of delegation. Next Committee scheduled for 27 May

Compliance:
Case investigations may have slowed down due to the fact that some site visits cannot be carried out. However, all compliance officers are working as normal.

IMPORTANT :  New legislation relating to the temporary provisions of takeaway food

A new Class DA has been introduced to the Town & Country Planning General Permitted Development Order 2015 under Schedule 2, Part 3 to allow a change of use from any of A3, A4, A3 + A4, or a “drinking establishment with expanded food provision” to a temporary use for the “provision of takeaway food” during the 1 year period from to 23/3/21. Please consult Statutory Instrument SI 330/2020 for full details via: http://www.legislation.gov.uk/uksi/2020/330/made

General:
We cannot accept any submissions in writing; all need to be made electronically. There is no staff in the office to collect any paper submissions made to us.

See website for more info: https://www.arun.gov.uk/planning

Email us at: planning@arun.gov.uk

Services currently still being provided minimising face to face contact:

• Housing Standards Enforcement – Investigation of Category 1 hazards
• Illegal Eviction enforcement
• Disabled Facilities Grants
• Licensing of Houses in Multiple Occupation

Please use our online service in the first instance: https://eh.arun.gov.uk/

Service limited to investigation of concerns regarding high private water supplies

Routine sampling is not being conducted

See website for more info: https://www.arun.gov.uk/public-toilets

Please use our online service in the first instance: https://eh.arun.gov.uk/

New food business registrations still be processed. 

No face to face contact

Waste & Recycling services

Garden Waste

We are now operating a normal service for rubbish, recycling and garden waste collections.

If there are impacts as a result of the Coronavirus pandemic, we may need to reduce the service we provide. We will update this page, as well as our collection day search page: https://www.arun.gov.uk/collection-day-search-information

See website for more info: https://www.biffa.co.uk/coronavirus

Telephone & email appointments only

See website for more info: https://arun.westsussexwellbeing.org.uk/