Zero tolerance

Our staff are here to help you and you have the right to expect the best service from us.

It is important for all our customers to be treated with courtesy and respect.

In return we ask the same from you

Aggressive behaviour, either verbally or physically, will not be tolerated. In order to protect our employees, such behaviour may be recorded and shared within the Council.

We will not hesitate to report incidents to the police where we believe this is necessary to safeguard our employees.  If we take such action you may be prosecuted.

We may also impose sanctions that may prevent you from being able to visit council premises.

Please see our Dignity at work and Zero Tolerance Policy for further information

If you wish to use a mobile device to record your conversation with a member of staff, we would like to remind you, any recording made must not be shared with a third party without all parties consent.