The following questions and answers may be useful when considering whether to challenge or make a formal representation to the council against a Penalty Charge Notice (PCN).
Q. The details on the PCN are incorrect. Will the PCN be cancelled?
If the vehicle registration number, contravention code, or location of the vehicle is incorrectly recorded on the PCN, the council will cancel it.
All other details that the CEO records (including photographs and the colour of the vehicle) are supportive and would not justify the PCN being cancelled if recorded incorrectly.
Q. Will the PCN be cancelled if I ran out of petrol?
It is the responsibility of the motorist to ensure that the vehicle has sufficient petrol for a journey. As running out of petrol could have been avoided, the PCN may not be cancelled.
Q. I was loading or unloading. Will the PCN be cancelled?
The council may consider cancelling the PCN depending on the restriction you were parked on, what was being loaded or unloaded, and whether evidence can be provided.
Under certain contravention codes, the CEO must carry out an observation period before issuing a PCN to determine whether an exempt activity is being carried out.
For example, for a vehicle parked on a yellow line restriction, a CEO will observe for at least 5 minutes before issuing a PCN.
Q. Will the PCN be cancelled if my car broke down?
The council may consider cancelling the PCN if the vehicle was parked on-street and evidence can be provided that the vehicle broke down.
If you are parked within a car park, the PCN may not be cancelled, as payment can still be made even if you cannot access your vehicle.
In these cases, the council expects the vehicle owner to contact them to advise that the vehicle has broken down.
Q. I didn't realise my Blue Badge had expired. Will the PCN be cancelled?
The PCN may not be cancelled if the Blue Badge has expired.
For a Blue Badge to be considered a valid exemption, it must be displayed clearly and be in date. Blue Badges can be applied for or renewed via the West Sussex County Council website.
Q. I have a valid Blue Badge but didn't display it. Will the PCN be cancelled?
To be considered a valid exemption, a Blue Badge must be clearly displayed continuously on the dashboard of the vehicle. The PCN may not be cancelled if this is not the case.
Q. Will the PCN be cancelled as I was parked in a loading bay and displaying my Blue Badge?
The PCN may not be cancelled, as Blue Badges are not valid for use in loading bay restrictions.
The conditions relating to the use of Blue Badges are described in “The Blue Badge Scheme: Rights and Responsibilities in England” handbook, supplied with every Blue Badge.
Q. I was delayed returning to my vehicle. Will the PCN be cancelled?
It is the motorist's responsibility to allow for any unforeseen delays. Additional parking can be purchased via remote services such as MiPermit if you are delayed and cannot return before your paid time expires.
A PCN may not be cancelled unless evidence demonstrates that the delay was unexpected and unavoidable, such as a medical emergency.
Q. I became ill/sick. Will the PCN be cancelled?
The council may consider cancelling the PCN if evidence is provided to support the circumstances, as some situations are genuinely unforeseen.
Q. I didn't have any change to pay for parking. Will the PCN be cancelled?
It is the motorist's responsibility to ensure they have adequate means to pay for parking upon arrival.
All Arun District Council pay and display machines accept cash and card payments, and payment can also be made by phone.
If payment cannot be made, the motorist should find alternative parking. A PCN issued in these circumstances may not be cancelled.
Q. I forgot to display my Pay and Display ticket. Will the PCN be cancelled?
The ticket is only valid if it is clearly displayed on the dashboard of the vehicle.
Before leaving the parked vehicle, motorists must ensure the ticket is clearly visible.
A PCN may not be cancelled in these circumstances.
Q. I had a Pay and Display ticket, but it fell off the dashboard or turned over when I left the car. Will the PCN be cancelled?
When CEOs are patrolling, they will check vehicles thoroughly. If they can see a ticket and the serial number is visible, they will record this in their notes.
The council may consider cancelling a PCN on the first occasion if the ticket is subsequently supplied and was valid at the time.
Any future PCNs issued for the same reason may not be cancelled.
Q. The Pay and Display machine was broken, out of order, or wouldn't accept my change. Will the PCN be cancelled?
The council accepts that faults can occur with Pay and Display machines. However, as alternative machines or remote payment options (e.g. RingGo) are available, the council may not cancel the PCN.
If you discover a fault, please report it so the issue can be rectified.
Q. Will the PCN be cancelled if I lost my car keys?
In council car parks, remote services such as MiPermit can be used to pay for parking until the vehicle can be moved.
In these cases, the council may not cancel the PCN.
If you are parked on-street and can provide evidence that you lost your keys or purchased replacements, the council may consider cancelling the PCN.
Q. I didn't know I had to display a Pay and Display ticket. Will the PCN be cancelled?
To ensure parking conditions are clear, signs in both on-street and off-street locations set out the conditions of use.
It is the motorist's responsibility to read and follow all signs, lines, and road markings.
As sufficient information is displayed to alert motorists to the hours and charges, the PCN may not be cancelled.
If any issues are discovered with signs or markings, please report them to the council.
Q. I have a valid season ticket/permit, but it didn't have the correct vehicle registration number assigned to it. Will the PCN be cancelled?
Season tickets and permits are vehicle-specific, and the correct registration number must be logged against them.
Logging the wrong registration or forgetting to change it would not usually justify cancelling the PCN.
Vehicle registration details can be updated online through MiPermit or by emailing car.parks@arun.gov.uk (for paper permits).
Q. I forgot to display or renew my season ticket or permit. Will the PCN be cancelled?
Customers receive either an email (for virtual permits) or a letter (for paper permits) reminding them to renew.
It remains the customer's responsibility to ensure their permit is valid when parking.
If it is not, the council may not cancel the PCN issued.
Q. I didn't receive my renewal reminder. Will the PCN be cancelled?
While Arun District Council endeavours to remind customers to renew their season tickets or permits, ensuring validity remains the customer's responsibility.
In these circumstances, the council may not cancel the PCN.