Accessibility statement

This accessibility statement applies to

This website is run by Arun District Council and we want as many people as possible to be able to use it. That means you should be able to:

  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We also want the website text to be as simple as possible to understand.

Accessibility of this website

We know some parts of this website are not fully accessible:

  • some pages and document attachments are not written in plain English
  • some parts of our website do not have sufficient colour contrast between the text and background colour
  • you cannot modify the line height or spacing of text
  • pre-recorded media does not have audio described alternatives
  • most older PDF documents are not fully accessible to screen reader software
  • some areas of the website do not work with just a keyboard and require a mouse or other pointing device
  • in places the visible focus and highlight is lost when keyboard tabbing
  • in a few cases we have used hidden fonts where content is unnecessary, and this may cause tabbing issues
  • the text will not always reflow in a single column when you change the size of the browser window
  • some PDF documents may not have descriptive titles requiring the document to be read to see if relevant

Feedback and contact information

If you need information on this website in a different format email and tell us:

  • the webpage (URL) and information required
  • your name and email address
  • the format you need the information in

We’ll aim to get back to you within 10 days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website.

If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact:

Enforcement procedure

If you contact us with a complaint about accessibility and you’re not happy with our response please contact the Equality Advisory and Support Service (EASS).

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

Technical information about the accessibility of this website

We are committed to making our website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

Non-compliance with the accessibility regulations

  • some PDF documents are not structured to work with screen readers
  • some PDF documents are scanned and will not work on a screen reader
  • some third-party linked systems are partially compliant only
  • some functionally is difficult to use without a mouse or pointing device
  • some video content does not have captions

Disproportionate burden

We believe that fixing accessibility problems with some content would be disproportionate; this mostly relates to large complex documents and third-party systems.

This could be because they are too technically complex to change, have low usage but high costs to change, we may not own the source/copyright or we are unable to influence third party supplier development plans.

In the future when replacing systems or commissioning new documents we will look for ones that do meet accessibility standards.

Content that is not within the scope of the accessibility regulations

Non-HTML documents published before September 2018 do not need to be accessible - unless users need them to use a service.

What we are doing to improve accessibility

  • we are committed to ensuring digital accessibility and we aim to continually improve the experience for everyone
  • we undertake independent auditing of the website, run in-house accessibility checks and use Government Digital Service (GDS) guidance
  • recently we have completed a site-wide template redesign to make it more accessible including improving fonts and colour contrasts
  • we have also redesigned and rewritten large amounts of content so that it is clearer and simpler to understand - work to review the site content is ongoing and we hope to have reviewed every page by the end of 2021
  • we have also started work on making our PDF and other documents accessibility compliant and are currently working on a plan to complete this work
  • we now add captions to all videos that we post on social media

Translating our website

Our website is built to work with many of the popular translation tools and plugins. If you do not have your own, we have included Google Translate as part of our accessibility tools.

Preparation of this accessibility statement

This statement was prepared on 23 June 2021 (for the new website). It was last reviewed on 21 July 2022. 

This website was last tested on 6 October 2021. The independent test was carried out by Huxley and included a technical audit across every URL.