Professionals only - Duty to Refer

As of 1st October 2018, there is a legal requirement for many public services to refer its service users if:

  • they are homeless or;
  • they are threatened with homelessness and;
  • agree to the referral

This is called the Duty to Refer.

The Duty to Refer only applies to certain public services. However we encourage any service providers to refer service users for housing advice and assistance.

Public services must allow the service user to advise which local authority they would like to be referred to, this however does not override local connection criteria. 

Please note that submitting a duty to refer does not trigger a homeless application for the individual being referred. 

The following services are required to complete a duty to refer

  • prisons
  • youth offender institutions
  • secure training centres and colleges
  • youth offending teams
  • probation services including rehabilitation companies
  • Jobcentre Plus
  • social services authorities
  • accident and emergency services provided in hospital
  • urgent treatment centres
  • hospitals when providing in-patient care

To make a referral please complete the duty to refer eform (below). Please ensure you have the clients consent to send this referral. 

Complete a duty to refer form