Report a change

If you have an online account you can sign into Citizen Access to change your:

  • bank details for Direct Debit
  • payment method
  • payment date
  • contact address, email address and telephone details
  • preference for paperless billing
  • discounts or exemptions
  • address if you're moving home

Sign into Citizen Access

Create an online account

If you do not have an online account, you can register for an account by selecting the below button and then selecting 'Create account'
Follow any onscreen instructions to complete the registration.

Create an account

Moving home

You can tell us you have moved home without a Citizen Access account.

Select the button below and then select 'Moving in, out or within the Arun area'. 

Go to Citizen Access

Additional property

If you have bought or sold an additional property that is not your main home, please tell us by using our additional property online form.