Due to essential maintenance, some of the interactive features on our Council Tax and benefits pages will be unavailable between 6:30pm and 9:30pm on 24 October 2024. 

Benefits

In line with the Department for Work and Pensions, the benefits department no longer offers a face-to-face service. All the information you should need can be found on these pages.

If you struggle to make a claim or report a change online, email revenues.benefits@arun.gov.uk or call 01903 737753 for help (please note if you are not the direct claimant you need to follow our helping someone with a claim guide for us to speak with you on their behalf)

  1. Council Tax Reduction

    A discount which reduces the amount of Council Tax you have to pay
  2. Housing Benefit

    Find out if you’re eligible and how to claim
  3. Citizen Access

    Make a new claim or report a change for your Housing Benefit and Council Tax Reduction claims
  4. Universal Credit

    Find out if you’re eligible and how to claim
  5. Report a change for your benefits claim

    Tell us about a change in circumstances if you receive Housing Benefit or Council Tax Reduction
  6. Evidence for your claim

    Information on the types of evidence we can accept for your claim
  7. Benefits information for landlords

    Information for landlords and links to the landlord portal
  8. Housing Benefit overpayments

    Information on how we recover Housing Benefit overpayments
  9. How to appeal

    How to make an appeal about a Housing Benefit or Council Tax Reduction claim
  10. Benefits data and information requests

    Before you make a freedom of information request, you may be able to find what you are looking for here

Useful internal links

  1. Bedroom tax
  2. Benefit cap
  3. Childcare costs
  4. Debt advice
  5. Discretionary Housing Payment
  6. Helping someone with a claim
  7. Local Housing Allowance
  8. Non-dependants
  9. Self-employed
  10. Claim reviews

Useful external links

  1. Bedroom calculator
  2. Benefits calculators
  3. Benefit fraud
  4. Local Housing Allowance finder

Policies and guides

  1. Council Tax Hardship Relief West Sussex Guidelines 2021/22
  2. Council Tax Reduction Discretionary Relief Policy
  3. Landlord Portal user guide
  4. Payment to Landlord Policy