Following a review of our local Council Tax Reduction Scheme, it was determined that insufficient steps had been taken to safeguard claimants moving from Employment Support Allowance onto Universal Credit where they receive a Transitional Protection element within their Universal Credit award.

Accordingly, the claims of all affected customers have been amended, and the Transitional Protection element will now be disregarded for the purposes of calculating Council Tax Reduction.

Not everyone affected will see a change in their Council Tax Reduction award; your entitlement may remain the same.

If there is a change, a revised Council Tax bill will be issued to you under separate cover.

Benefits

Like the Department for Work and Pensions, the benefits department no longer offers a face-to-face service. All the information you should need can be found on these pages.

If you can't complete our online forms, you can ask a relative or friend to help you. If you have no-one who can help, email  revenues.benefits@arun.gov.uk or call 01903 737753 for help (please note if you are not the direct claimant you need to follow our helping someone with a claim guide for us to speak with you on their behalf).

  1. Council Tax Reduction

    A discount which reduces the amount of Council Tax you have to pay
  2. Housing Benefit

    Find out if you’re eligible and how to claim
  3. Universal Credit

    Find out if you’re eligible and how to claim
  4. Report a change for your benefits claim

    Tell us about a change in circumstances if you receive Housing Benefit or Council Tax Reduction
  5. Evidence for your claim

    Information on the types of evidence we can accept for your claim
  6. Benefits information for landlords

    Information for landlords and links to the landlord portal
  7. Housing Benefit overpayments

    Information on how we recover Housing Benefit overpayments
  8. How to appeal

    How to make an appeal about a Housing Benefit or Council Tax Reduction claim
  9. Benefits data and information requests

    Before you make a freedom of information request, you may be able to find what you are looking for here
  10. Debt Assist service

    Working with you on council debts: introducing our new Debt Assist service

Useful internal links

  1. Bedroom tax
  2. Benefit cap
  3. Childcare costs
  4. Debt advice
  5. Discretionary Housing Payment (Crisis Fund Housing Payment)
  6. Helping someone with a claim
  7. Local Housing Allowance
  8. Non-dependants
  9. Self-employed
  10. Claim reviews

Useful external links

  1. Bedroom calculator
  2. Benefits calculators
  3. Benefit fraud
  4. Local Housing Allowance finder

Policies and guides

  1. Council Tax Reduction Discretionary Relief Policy
  2. Landlord Portal user guide
  3. Payment to Landlord Policy