Helping someone with a claim
Sometimes you may need help to make or maintain a claim for Housing Benefit or Council Tax Reduction. Or you may need to help someone else with their claim.
You can ask a friend or relative to help you but unless you give us written permission, we cannot talk to them about your claim.
There are 2 formal ways of getting help with claims
a Power of Attorney (PoA)
Power of Attorney (PoA)
If you are a PoA we will need to see the Power of Attorney document.
You will need to provide us with the:
claim reference (if known)
your name, address phone number and email address
Once we have updated the account, all letters we would normally send to the claimant will be sent to you as PoA and we will be able to discuss the account with you.
If you are not able to manage your affairs, we can appoint someone to act on your behalf.
Your appointee must be at least 18 and can be an individual or an organisation.
If you already have a person who has been appointed by the Department for Work and Pensions, we will also accept them to be your appointee for Housing Benefit and Council Tax Reductions.
An appointee has the same rights and responsibilities as the person claiming.
The duties include:
completing application forms
receiving or collecting payments
dealing with any correspondence
reporting any changes in the claimants circumstances
repaying any overpayment of Housing Benefit
An appointee or the person they act for can ask for the appointment to be cancelled at any time. We can also cancel an appointment at any time without giving reasons. However, in all cases, 4 weeks notice must be given.