Arun.gov.uk
Together with services we work to a set of principles and standards that help to keep content up to date and relevant.
Arun.gov.uk is for everyone who needs to interact with the council.
Principles
- Always start with identifying customer needs.
- Content is prioritised and structured based on usage analysis.
- Information is correct from the start and its quality is maintained.
- Pages are clear, informative, easy to scan and written in plain English.
- Content is simple for users with different abilities to navigate, read and interpret.
- People can find the right page using a search engine or arun.gov.uk search, using words that make sense to them.
- Consistency is maintained across all pages. This includes external sites that we can influence, for example eForms and customer portals.
- Content will be created in a way to ensure it can be used easily on all screen sizes (desktops, tablets and smartphones).
- Content that we are not responsible for or that someone else is doing better is not published directly on our website – we will provide a link.
Content standards
To ensure that information meets the arun.gov.uk principles, content standards apply to all requests for changing content .
If you want to request a change to website content, we have content standards that will help you decide if the change is suitable.
To request a change, please email: