Due to planned maintenance some of our online services are currently unavailable. We expect them to be available again by the evening of Sunday 20 September 2026. We apologise for any inconvenience.
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Information for tenants – council housing
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Arun from Home housing portal
The new Arun from Home tenants' portal
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Repairs
How to request a repair and who is responsible. Gas safety checks and breakdowns
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Rent
Ways to pay your rent, check your balance, and what to do if you’re having problems paying
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Comprehensive Housing Improvement Plan (CIP)
See what we’re improving, our progress so far, and what it means for you
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Swap your council home
Council and housing association tenants can swap homes through mutual exchange
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Your tenancy
Changes to your tenancy, home visits and things you need permission for as a council tenant (like keeping pets)
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Reporting problems
How to report antisocial behaviour, housing fraud and request a repair
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Resident engagement
Get involved to help shape our services by sharing your views
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Make a complaint as a council tenant
How to get an issue sorted and escalate it if necessary
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Rent a garage
Find out how to rent a council garage
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Rent an allotment
At the present time there are no vacancies and the waiting list is currently closed
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Buying your council home
Who can apply to buy their council home under the Right to Buy scheme, how to apply and what happens next
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Arun at Home
Read our latest Arun at Home tenant magazine and view previous editions
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Our performance
Read our latest quarterly performance results for housing services, and the actions we have taken as a result of the feedback you have given us
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Tenant Satisfaction Measures
Learn the purpose and process of our Tenant Satisfaction Measures surveys
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Debt Assist service
Working with you on council debts: introducing our new Debt Assist service