Information for tenants – council housing

  1. Arun from Home housing portal

    The new Arun from Home tenants' portal
  2. Repairs

    How to request a repair and who is responsible. Gas safety checks and breakdowns
  3. Rent

    Ways to pay your rent, check your balance, and what to do if you’re having problems paying
  4. Swap your council home

    Council and housing association tenants can swap homes through mutual exchange
  5. Your tenancy

    Changes to your tenancy, home visits and things you need permission for as a council tenant (like keeping pets)
  6. Reporting problems

    How to report antisocial behaviour, housing fraud and request a repair
  7. Make a complaint as a council tenant

    How to get an issue sorted and escalate it if necessary
  8. Resident engagement

    Get involved to help shape our services by sharing your views
  9. Rent a garage

    Find out how to rent a council garage
  10. Rent an allotment

    At the present time there are no vacancies and the waiting list is currently closed
  11. Buying your council home

    Who can apply to buy their council home under the Right to Buy scheme, how to apply and what happens next
  12. Arun at Home

    Read our latest Arun at Home tenant magazine and view previous editions
  13. Our performance

    Read our latest quarterly performance results for housing services, and the actions we have taken as a result of the feedback you have given us
  14. Tenant Satisfaction Measures

    Learn the purpose and process of our Tenant Satisfaction Measures surveys
  15. Debt Assist service

    Working with you on council debts: introducing our new Debt Assist service

Further information

  1. Tenancy management policies
  2. Water hygiene - Information for tenants and residents
  3. Estate inspections