Get involved

We regularly run short surveys to understand your experiences and improve our services. These might be about things like:

• moving into your home
• recent repairs
• reporting anti-social behaviour

Your feedback helps us learn what's working well and where we need to do better. If you'd like to take part, you can join our bank of residents who are contacted for surveys and feedback opportunities. Our surveys only take a few minutes, and your feedback can make a real difference. Please register your interest by:

Email: residentengagement@arun.gov.uk 

Please include your name, address and contact details.

Phone: 01903 737763

Want to help improve your local area? Work with us to help keep your neighbourhood safe, clean, and welcoming for everyone by joining your tenancy services officer on a local estate inspection. This is a great opportunity to walk around your neighbourhood together to:

• highlight any issues in communal areas
• share your ideas for improvements
• help shape priorities for your local environment

Further information, including the inspection schedules and routes, can be found on our estate inspections page.

Join us at one of our friendly coffee breaks, hosted by your tenancy services officer. These relaxed sessions take place a few times per year, in the communal lounges of our age-restricted accommodation blocks. These sessions usually last around an hour, and we bring the biscuits!

They're a great opportunity to:

• meet your tenancy services officer and other residents
• chat about any issues or ideas you have
• get involved in shaping activities within your block.

We also sometimes invite local partners such as Wellbeing, and Community Safety teams, alongside our resident engagement officer, financial inclusion officer, Repairs team members or contractors, who can offer:

• a helpful talk or advice
• activities that support health, wellbeing, and independent living
• fun sessions like games, light refreshments, and social time

Our voices of experience (VOE) events are held bi-annually for residents living in age-restricted housing blocks. They provide a friendly and supportive space for you to share your views and shape what matters most to you.

At these sessions, you can raise topics, share ideas, and hear directly from officers across council teams which may include Tenancy Services, Anti-social behaviour, repairs and compliance, parks, wellbeing, complaints and cleansing.