How the service works

The Arun Lifeline personal alarm service is a quick and easy way to get help if you have an accident or an emergency in your home.

Press the button on your neck or wrist worn pendant and connect to a locally based alarm receiving centre (ARC) also known as a monitoring centre where a team is on hand 24 hours a day, 365 days a year, to deal with your personal emergency.

We work in partnership with our wellbeing and community safety teams, Sussex Police and West Sussex Fire and Rescue Service to bring you the best and most reliable service possible.

Who we support

The Lifeline service is available to help people at different stages of their life and can be adapted as their needs change. It is suitable for people of any age including those who:

  • are home alone on a frequent basis
  • are at risk of falls
  • are victims of crime or are worried about safety and security
  • care for others
  • have a disability or long term condition
  • are living with dementia


No referral path is needed. Contact us directly to arrange a visit.

Costs

After a free trial period the service starts from £3.75 per week. The benefits include:

  • free installation
  • monitoring and maintenance
  • free additional pendant for a partner
  • no fixed term contract

Short term rentals

For just £26 for up to 6 weeks, we have a short term rental option which is ideal if you have someone coming to stay with you for a short period who needs a little reassurance. 

Payment options

Direct Debit

The easiest, quickest and safest way to pay is by Direct Debit. You just need to give us your details once and that's it.

We offer a payment date of the 20th of every month.

To pay by Direct Debit you will need to complete a direct debit mandate form.pdf[pdf] 129KB

Debit and credit card payment:

Online card payment: 

If you do not want to set up a Direct Debit now you can make your payment online.

Make a payment online

Card payments by phone:

Use our secure free 24 hour automated payment line.

You will need:

  • a debit or credit card
  • the 19 digit barcode at the bottom of your invoice
  • Phone: 0330 0416 497

In person

You can pay by cash at any PayPoint outlet or Post Office. Take your invoice along as they will need to scan the 19 digit barcode at the bottom. Please keep your receipt and bill.

Payments in cash cannot be taken at our offices.

Cheque payments can be posted to Arun Lifeline or dropped into our postboxes outside both the Civic Centre in Littlehampton or the Bognor Regis Town Hall.