Make a complaint
Issue with your housing?
As your landlord, we are your first point of contact to deal with your problem. We are responsible for fixing issues including damp and mould, leaks, broken locks or changes you need to your home if you're disabled. We can also help with anti-social behaviour, like noisy neighbours.
Know the steps to get an issue fixed
Step 1
Report it to us. As your landlord we are your first point of contact, and most issues get resolved this way.
Step 2
Complain to us if you're not happy with our response.
Step 3
Escalate it to the Housing Ombudsman if you're not happy with our final response. Contact them by:
Phone - 0300 111 3000
Email - info@housing-ombudsman.org.uk
Advice about contacting the Housing Ombudsman
The Housing Ombudsman is independent and will investigate fairly. They will work with us to gather evidence and can order us to take action.
If the Housing Ombudsman has ruled against us, we as your landlord must provide a plan to show we are taking action within 6-8 weeks.