Paying An Invoice

 

If you owe the council payment for a service, you may be issued an invoice. Please note that if you have a query with the service or the amount due, you should contact the relevant department directly. You are given 31 days from the issue date to make the payment, which you can do using any of the following methods:

 

Debit or credit card

The easiest way to pay your invoice is by using the online payment facility below. Click on 'Pay an invoice beginning with 813 or 816' and follow the instructions. 

You can pay over the phone by calling 01903 737821 (office hours only) and quoting the invoice number beginning with 813.

Alternatively, you can call 0844 5578321 (open 24 hours). You will need the 19 digit barcode number on the bottom of the invoice to use this facility. 

 

Direct debit

If you are paying in monthly instalments, this is the easiest way to do it. If the amount or payment date changes we will give you 10 working days’ notice. The payment date is the 20th of every month.

Please contact us on 01903 737821 or email revenues.benefits@arun.gov.uk and we will send you a direct debit form to complete.

 

Cash

You can use the barcode on the bottom of your bill to make cash payments free of charge at any shop displaying the PayPoint symbol or at any post office in the UK. Visit the PayPoint site and enter your postcode to find your nearest outlet. You must take your bill with you so that the barcode can be scanned. The person processing your payment will give you a receipt, which you should keep as proof of payment. 

 

Cheque

Please post cheques to Revenues & Benefits at the Littlehampton address below, or bring it to either of our offices. Please ensure that the cheque is made payable to Arun District Council and the 813 invoice number is written on the back. We will not accept post-dated cheques, and we will not issue a receipt unless the payment is accompanied by a stamped self-addressed envelope.

 

Standing orders/online banking

Please use sort code 30-80-12, account number 14615968. Please quote your 813 invoice number and allow 5 working days for your payment to reach us.

 

If you are having difficulty paying

We may be able to make a payment plan arrangement to help you pay your invoice. We cannot make these plans if a county court varied order is in place. There may be consequences if payments are left outstanding, so please contact us on 01903 737821 or visit our offices so we can put a mutually agreeable plan in place. Please note that we may ask for evidence of your financial situation to help make this decision. You may also find the managing your money.pdf [pdf] 1MB leaflet useful. 

 

If you do not pay

If you do not pay the invoice within the time allowed, we will initially send you a reminder. This should be paid within 7 days. A final notice will be issued if the reminder is not paid.

If payment remains outstanding after the final notice or if a payment plan is not maintained, we may take the matter to county court. If this happens, all costs will be added to your account. A county court judgement (CCJ) will affect your credit rating. It will allow the council to take any of the following enforcement action:

  • Order for questioning – A writ/summons can be issued for a full enquiry into your financial circumstances
  • Attachment of earnings – Enables the council to take money directly from your earnings
  • Warrant of execution – Enables the council to request an enforcement officer to remove and sell goods belonging to you up to the value owed
  • Charging order – Allows the council charge of your property and enables us to force the sale of it to recuperate what is owed
  • Third party debt order – Can be issued to any third party who owes the debtor money or is holding money on behalf of the debtor, usually a bank or building society
  • Bankruptcy – The council can petition to the county court for a bankruptcy order to be made against an individual

If you believe you are going to have difficulty meeting payments, please contact us as soon as possible so that we can try to put arrangements in place to help you.