Policies and procedures submenu

  1. Privacy policy Read our council and departmental privacy policies to learn how we use and protect your data
  2. Data protection Find our what we do to ensure your personal information is protected
  3. Freedom of information Find our how to make a request under the Freedom of Information Act here
  4. Compliments and complaints Give us a compliment or make a complaint
  5. Equality and diversity Learn about the council’s overall vision, objectives and approach to equalities
  6. Fraud Find out how we work to combat benefit, council tax and housing fraud

Learn more

  1. Emergency planning service
  2. Environmental information requests
  3. Byelaws
  4. Statements

Customer service procedures

  1. Customer services strategy
  2. Zero tolerance
  3. Planning applications customer advice note