Resident engagement

Your voice matters

Help shape our housing services, influence decisions and hold us to account. Whether you want to complete a survey, join a resident group or help improve your neighbourhood, there are lots of ways to get involved.

  1. Resident boards

    Help shape decisions and influence housing services through our resident-led groups
  2. Get involved

    Take part in surveys, estate inspections, resident readers and other opportunities.
  3. Community Grant Fund

    Learn how to apply for funding to support projects that benefit your community
  4. You said, we did

    We are committed to listening, acting on what residents tell us, and reporting back on the progress being made

Resident Engagement Strategy 2022-2026

Our strategy sets out the work we will do over the next four years to engage with our residents.

Our vision is that by 2026 our residents will have every opportunity to engage with us in the ways that suit them, delivering meaningful and outcome-focused resident involvement where they can influence and shape our current and future services

The strategy is centred around five aims:

  • make engagement easier
  • be accountable
  • improve communication
  • engage digitally
  • working with our communities

For information on how you can get involved contact us on 01903 737763 or by e-mail: residentengagement@arun.gov.uk.

Please visit our housing strategies page to see our current Resident Engagement Strategy.

TPAS

We have joined TPAS to strengthen our commitment to resident engagement.

TPAS is a membership organisation, dedicated to bringing residents and landlords together to find solutions to improve services, save money and bring lasting change to communities.

Our tenants and leaseholders will have access to free membership benefits which include:

  • meeting other tenants in your region by attending free member events
  • keeping up to date with the latest housing policy and practice
  • participation in member forums and free webinars
  • access to the TPAS tenant only online networking group

To access your free benefits please visit: www.tpas.org.uk/member-search to register your profile.

tpas logo

Consumer standards lead and health and safety lead

Consumer standards lead

A dedicated consumer standards lead for the council is required by the Social Housing (Regulation) Act 2023. This is to ensure compliance of the council with the consumer standards as set out in the Act

This role is assigned to Chris Ellison, Director of Housing, Wellbeing, and Communities.

If the consumer standards lead is unable to act due to absence or illness, the council can identify an alternative person for that period of time.

The functions of the role are to:

  1. monitor our compliance with the consumer standards
  2. assess any risks of failure to comply with the consumer standards
  3. notify the Regulator for Social Housing (RSH) of:
    • any risks of material failures by the council to comply with the standards
    • any material failures by the council to comply with the standards
  4. provide advice to the regulator as to how the council; should address risks and failures notified to them for the purpose of ensuring that we comply with the requirements of the standard

Contact information

You can contact Chris Ellison by e-mail Chris.Ellison@arun.gov.uk 

Health and safety lead

A dedicated health and safety lead for the council is required by the Social Housing (Regulation) Act 2023. This is to ensure the health or safety of tenants of social housing.

This role is assigned to Chris Ellison, Director of Housing, Wellbeing, and Communities.

If the health and safety lead is unable to act due to absence or illness, the council can identify an alternative person for that period of time.

The functions of the role are to:

  1. monitor our compliance with health and safety requirements
  2. assess risks of failure to comply with health and safety requirements
  3. notify the Regulator for Social Housing (RSH) of:
    • any risks of material failures by the council to comply with health and safety requirements
    • any material failures by the council to comply with health and safety requirements
  4. Provide advice to the regulator as to how the council should address risks and failures notified to them for the purpose of ensuring that the council complies with health and safety requirements

Contact information

You can contact Chris Ellison by e-mail Chris.Ellison@arun.gov.uk