To standardise collections, the vast majority of households will receive a free 180-litre black wheeled general waste bin well ahead of the changes to collection services. Communal properties and purpose-built flats will be assessed separately. The rollout of new bins is planned to begin in January 2026 and will continue through to March. Residents can make use of the new bin instead of their old bin straight away or store it until alternate weekly collections begin.
What if I already have a 180-litre wheeled or smaller wheeled general waste bin?
You can only opt out of receiving a new bin and continue to use your existing general waste bin if it is a 180-litre or smaller wheeled bin. We have created a diagram to help you know the size of your existing bin here. The image shows three bin sizes: 140l - acceptable (110cm max tall, 55cm max deep, 48.5cm max wide), 180l - acceptable (110cm max tall, 75.5cm max, 48.5cm max wide) and 240l - unacceptable (110cm max tall, 74cm max deep, 58.5cm max wide).
You must contact us before your new bin is due to be delivered in order to opt out. You can opt out by filling out our online form, or by calling our customer services team
Collection of unwanted bins
Unless you opt out you will receive a new bin from us. Whilst we would prefer you to reuse your old bin for another purpose, we can collect and recycle your old one once we have delivered your new one and once your old one is empty and free from any rubbish.
Please complete our unwanted general waste bin form, or contact our customer services team, to request a collection.
Unwanted bin collections - important update
We are currently receiving a very high number of requests to collect unwanted bins. Because of this, the original timescale of 10 working days after you receive your new 180‑litre bin no longer applies.
The new target date for collecting unwanted bins is 31 May 2026.
If you have already asked us to remove an unwanted general waste bin, please be assured that your request is in the system. You do not need to contact us again or submit another request.
Final deadline for requests
The deadline to request the removal of an unwanted general waste bin is 24 April 2026.
Requests made after this date cannot be collected, and residents will need to arrange disposal themselves.
What if I need more refuse bin capacity?
We would encourage all residents to try and reduce their general waste as much as possible by sticking to the 180-litre bin.
However, provided you meet certain criteria and will make use of the available existing fortnightly recycling and new food waste collection services, then in special circumstances (for example households of five or more) you can apply for an extra bin where it is justifiably needed. If this applies to you please use the online application form to request a second bin.
Residents will receive a postcard between 4-10 weeks prior to their 180-litre bin delivery with details of how to apply for any of the options above.