Coronavirus (COVID-19) Information



Following the Prime Ministers clear message on 23 March 2020, please adhere to guidance and stay at home. We are operating restricted access to Council buildings. The majority of our staff will be working away from the offices. Access to buildings will be limited to those people who are homeless on the day. Please use our online and phone services wherever possible as we continue to provide key services, just in a different way. We are updating indivual service pages with the latest information - go to our homepage to choose the area you are interested in.

Arun District Council, working together with West Sussex County Council, the NHS, Public Health England and other partners has established a Community Hub to support the most vulnerable people. Please let them know if you need help at this difficult time.


On this page:
Current UK Situation
What to do if you have symptoms
What are we doing?
Council buildings
Businesses and employers
Other useful information


Current UK Situation

The government has announced that the UK has moved into the "delay" phase and has changed advice for the public.

The situation is fast-moving and Arun District Council is monitoring developments closely.

The latest information is on the government website. You can find the answers to more common questions about Coronavirus from NHS.UK.

The Department of Health and Social Care is publishing information about the number of cases of Coronavirus (Covid-19) in the UK every day at 2pm.


What to do if you have symptoms

Please follow government guidance carefully. The NHS 111 website contains the most up-to-date guidance for those who think they have symptoms, as well as an online assessment which you should complete. You do not need to phone 111 unless your symptoms are severe. Follow the instructions and guidance given on the NHS 111 website carefully.

Following this advice will help to protect others in your community while you are infectious, many of these people will be elderly or have underlying medical conditions.

To protect yourself and others, do not go to a GP, pharmacy or hospital

You do not need to contact NHS 111 to tell them you’re staying at home. The NHS won’t be testing those self-isolating with mild symptoms. There is advice for people who are self-isolating on the Government website.

We're reminding everyone to follow Public Health England advice to:

  • always carry tissues and use them to catch your cough or sneeze, then bin the tissue, and wash your hands with soap and water
  • wash your hands often with soap and water, especially after using public transport
  • avoid touching your eyes, nose and mouth with unwashed hands
  • avoid close contact with people who are unwell

You can find the latest information and advice from Public Health England.

Guidance for households with possible Covid-19 infections 

Guidance for households with possible coronavirus infection - multiple languages

Guidance for social distancing

Guidance for social distancing - multiple languages

If you become unwell in a public area try to find a room to isolate yourself away from others. Ask for help if you need to, but try to stay at least two metres away from other people. Open a window for ventilation if you can, but otherwise touch objects and surfaces as little as possible. Then follow the above advice regarding self-isolation.

If you become unwell on public transport go back to your home or place of residence immediately. Try to avoid close contact with other people and touch objects and surfaces as little as possible. Then follow the above advice regarding self-isolation.


What are we doing?

We are working closely with Public Health England and the Department for Health & Social Care to respond to their guidance.

We will provide local information and leadership by working in partnership to safeguard the district.

We have set up this dedicated webpage where we will share the latest information we have and any guidance we can provide. Please ensure you read all the advice, including the links provided below under useful information.

We are working together with West Sussex County Council, the NHS, Public Health England and other partners has established a Community Hub to support the most vulnerable people. 

We are operating our key services, just in a different way. Please use our online and phone services wherever possible. Our public receptions services will now be providing very limited services for for those presenting as homeless on the day.  

We will be sharing updates and information on our social media channels, you can find links to these below:

facebook link twitter link


Council buildings

We’ve been following the advice from Public Health England and taking all the precautionary action necessary to make sure council services and buildings are safeguarded for the public and our staff.

We have followed the infection control processes advised by Public Health England and the NHS.

We've also taken additional steps, including:

  • sharing information and advice on illness prevention, and good hygiene practices with all our staff
  • displaying the government's Coronavirus posters throughout council buildings
  • additional cleaning in specific office areas, like door handles
  • providing extra hand sanitisers and wipes in key civic buildings.

Our buildings and services remain available to the public for urgent and emergency matters only. 

See also: Guidance covering decontamination and cleaning of environments in the community.


Businesses and Employers

We appreciate this is a very difficult and worrying time and that lots of information is being released daily. Visit our Business Support web page for a summary of the types of business support being made available.

For details of the financial assistance and schemes available to businesses,  please visit the Government’s Business Support website.

To receive updates from Arun District Council, please contact Miriam Nicholls to receive regular updates via the Arun Business Partnership newsletter.

Business Rate Relief - Arun businesses in the retail, hospitality and leisure sectors will not have to pay business rates for the 2020-21 tax year.

You can cancel your Direct Debit to us with immediate effect and we will write to you in April when we have received further instructions from central Government.

Guidance for Businesses 

Guidance for the self-employed

Guidance for food Businesses

Guidance for food delivery and takeaway services

Guidance for holiday accommodation providers, including caravans parks

Business rates information

Further businesses and premises to close plus Arun information

Advice on preventing the spread of the virus has changed and businesses should be aware that employees should follow advice from the government regarding their health.

Guidance for employers and businesses on providing advice to staff

Guidance for staff in the transport sector

Other useful information

Council tax information

Benefits information

Vulnerable and older people

West Sussex County Council is the lead agency for health and adult social care services and should be the first point of contact for any queries or information. Please see: Guidance for health professionals.

Information from WSCC about meal delivery services

How we're supporting rough sleepers

We are working closely with our partner agencies in Littlehampton and Bognor Regis to provide support and to keep services running.

People should not go into Customer Service Centres if they have symptoms. Instead, people who do not have a home are advised to seek support from the council if they need to self-isolate.

Outreach workers are also looking out for people on the street and checking if they need to call NHS 111 for advice if they have severe symptoms.

Useful guidance for those rough-sleeping or in shared accommodation.

Events and markets

Following the message from the Prime Minister on 23 March 2020, for the time being, we can no longer support any new or additional event applications. We will continue to review this situation in line with government guidance. The guidance provided was very clear and therefore we strongly urge organisers with existing applications to consider the viability and appropriateness of pursuing events, given the current circumstances.

Other agencies

West Sussex County Council services

Arun and Chichester C.A.B -  now available by phone only  Monday to Friday  10 to 4 - Landline 0344 4771171

Age UK information and guidance  - Age UK West Sussex, Brighton & Hove has taken the decision to close its centres to the public from Saturday 21 March onwards.

Money Advice Service - managing your money may be a concern these pages may help you through the financial challenges now and in the future.


West Sussex County Council is the leading authority for Education.

Guidance for educational settings

Resources for universities

Guidance for boarding schools