Online Payments terms and conditions

 

These terms and conditions apply to all purchases of goods and/or services from Arun District Council made by you on this website.

Security

All online payments are processed by Capita PLC through a secure connection. No credit or debit card details are held by Arun District Council and we are unable to see or access this information. If you telephone the Council to make a payment your call may be recorded. This recording is stopped automatically by the telephony system as soon the payment form reaches the stage where your debit/credit card details are requested.

Personal data

We will process your personal data in accordance with the General Data Protection Regulations 2018. The personal information collected will differ depending on what you are paying for. You can view all privacy policies here

Payment timescales

Payment will take a minimum of two working days to reach the account or service you are making payment to. If you don’t enter the correct account number or reference number we may not be able to get your payment to the right place. If this happens the department you are paying may still take legal action against you if the payment is for a fine or bill.

Confirmation of payment

When your payment has been authorised and accepted by Capita PLC you will be shown an on-screen confirmation. You are given the option of printing this screen as proof of payment. You are also given the option to provide an email as part of the payment process so a receipt can be sent to you.

Queries and missing payments

If you have a problem with a payment made through our online system please contact us as soon as possible. In the first instance you should speak to the department you were trying to pay. A list of contact details can be found here.

When you call we will need this information:

  • The date the money was debited from your bank or credit card account
  • The exact amount
  • Any reference number quoted in the payment

We will respond to your query within 10 working days.