Privacy notice cleaning request

Details of what information we collect from you, what we do with it and who it might be shared with.

Information we collect

We’ll be asking for the location of the problem and what items need clearing. If the problem is connected to a council house, estate or garage compound you can also choose to give your name, contact telephone number and email address.

Why we collect this information

We need the location and details of the problem so we get it fixed as quickly as possible.

For cleaning requests for council houses, estates or garages we may use your details to contact you if we need any additional information. You don’t have to give these though - we’re still able to look at the problem without them.  

Who we might share your information with

Your contact details may be passed to the housing team

What we do with your information

Aside from cleaning up the items we use non-personal information from your report for statistical purposes. These help us to monitor areas where problems are frequent or there is a particular pattern that needs further investigation.

How long we will keep your information

The information in your report will be kept for 12 months.

Your rights

You do have some legal rights in respect of the personal information we collect from you. Please see our Privacy policy page for further details.

If you have a concern about the way we are collecting or using your personal data, you should raise your concern with us in the first instance or directly to the Information Commissioner’s Office at:

You can also contact our Data Protection Officer by email at