Privacy Notice Customer Feedback

 

Arun District Council collects information about you in order to provide you with the following service: Energy Efficiency Advice and support.

What information is being collected?

  • We will be asking you for:
    • Your personal details - name, address, contact number, e-mail address.
    • Your feedback on the measures installed.                  

Why we collect this information?

  • We use the information for:
    • Informing us to support future improvement projects.
    • Ensuring that we are meeting our customer’s expectations.
    • Enabling us to review what we could do better. 

Who we might share your information with?

We will not share any personal information with a third party; the feedback data will be collated to give a generic overview.

What we do with your information?

  • We will use the information to:
    • Assess the measures to inform future projects
    • Assess the measures to inform the general public.

How long we will keep your information?

We will keep the personal information for 3 months while the data is collated.

Your Legal Rights

You do have some legal rights in respect of the personal information we collect from you. Please see the Privacy Policy page on our website for further details​​​​​​​. You can also contact the Council’s Data Protection Officer on: Email: data.protection@arun.gov.uk.

If you have a concern about the way we are collecting or using your personal data, you should raise your concern with us in the first instance or directly to the Information Commissioner’s Office at: https://ico.org.uk/concerns/