Privacy notice customer feedback

We collect information about you in order to provide you with energy efficiency advice and support. Our customer feedback privacy notice explains how we use your personal information and tells you about your privacy rights and how the law protects you.


Information we collect

We will be asking you for:

  • your personal details - name, address, contact number, e-mail address
  • your feedback on the measures installed

Why we collect this information

We use the information for:

  • informing us to support future improvement projects
  • ensuring that we are meeting our customer’s expectations
  • enabling us to review what we could do better

Who we might share your information with

We will not share any personal information with a third party; the feedback data will be collated to give a generic overview.

What we do with your information

We will use the information to:

  • assess the measures to inform future projects
  • assess the measures to inform the general public

How long we keep your information

We will keep the personal information for three months while the data is collated.

Your rights

You do have some legal rights in respect of the personal information we collect from you. Please see our Privacy policy page for further details.

If you have a concern about the way we are collecting or using your personal data, you should raise your concern with us in the first instance or directly to the Information Commissioner’s Office at:

You can also contact our Data Protection Officer by email at