Tenant Satisfaction Measures
The Tenant Satisfaction Measures survey allows us see how we are performing as a housing service and helps us understand, through your feedback, how well we are doing providing good quality homes and services and provides you with greater transparency about our performance as your landlord.
We need to carry out and report the results of this survey every year as required by the Regulator of Social Housing, so we have commissioned a specialist company called Acuity to do this for us. The survey for the final quarter of 2024 was completed in March 2025.
The first quarterly survey for 2025 will be carried out in June, with the second in September and the third in December before the final survey in March 2026.
The surveys are strictly confidential, and your responses will be given back to us anonymously, without your name or any other identifying information, unless you give us your permission.
By allowing us to see your responses, we will have better information to help us improve our services. You will also be asked if you would like us to contact you about any issues you have raised.
In addition to our satisfaction results, we also submit performance indicator data to the Regulator of Social Housing. These are related to Building Safety, ASB, Neighbourhood Management, Complaints and Repairs. Further detailed information about the Tenant Satisfaction Measures are available on the government website, but you can view our previous annual reports here.