Council vision and performance
We adopted our new Council Vision for the period 2022 – 2026 at a meeting of the full council in March 2022, this followed public consultation which took place during November and December 2021.
The role of the district council is to make Arun a better place to live, work and visit as well as delivering public services. The Vision sets out how we are going to do this.
It is divided into four key themes, each of which has a number of aims and statements about how they will be achieved. The areas the council will concentrate on are:
- improving the wellbeing of Arun
- delivering the right homes in the right places
- supporting our environment to support us
- fulfilling Arun’s economic potential
The Vision sets out our goals and will guide our decision making for the next four years. This will build on the good things that we already do and make improvements where things could be better. We not only want Arun to be a great place to live, but we want to attract new businesses and job opportunities and create a great tourist destination that makes the most of our natural environment.
You can view the Council Vision 2022 - 2026 here:
Corporate Plan and Performance Measures 2022 – 2026
We have a number of objectives which we use to measure our performance against the Council Vision. The Vision objectives will be reported to the councillors at the end of the year and the outcomes will then be available on our website. The objectives are here and relate to each of our Vision themes:
In addition to this, we have a number of service performance indicators (KPIs - key performance indicators) which are measured during the year, either quarterly, six-monthly or annually and these will be posted on the website during the year after they have been reviewed at the Policy and Finance Committee.
These performance measures were agreed by the Policy and Finance Committee on 31 March 2022 and by Full Council on 11 May 2022.
Our Corporate Plan and Service Delivery Plan indicators 2018-2022
On 12 February 2018, Cabinet approved the 11 Corporate Plan and 23 Service Delivery Plan (SDP) indicators which will be effective for the four year period from 1 April 2018 until 31 March 2022. These were formally adopted by Full Council on 7 March 2018.
Corporate Plan indicators for 2021 to 2022
|New CP number||CP performance indicator||Council priority theme||Measure interval||Assess by||Target figure 2021/22|
|CP1||The level of public satisfied or very satisfied with the overall quality of the council's services||Your Council Services||Annually||Higher is better||75%|
|CP2||Food businesses with food hygiene ratings of 3 (satisfactory) and above||Your Council Services||Annually||Higher is better||93%|
|CP3||Council Tax collected||Your Council Services||6-monthly||Higher is better||98%|
|CP4||The level of customer satisfaction with the cleanliness of the District||Your Council Services||Annually||Higher is better||70%|
|CP5||Number of visits to Council Leisure Centres per annum||Your Council Services||Annually||Higher is better||860,300|
|CP6||Time taken to process Housing Benefit/Council Tax Benefit new claims (days)||Supporting you||6-monthly||Lower is better||8|
|CP7||Homelessness applications where homelessness is prevented||Supporting you||6-monthly||Higher is better||70%|
|CP8||Number of new Council homes built or purchased per annum||Supporting you||6-monthly||Higher is better||35|
|CP9||Number of new homes completed (net)||Your future||Annually||Higher is better||930|
|CP10||Total rateable business value for the Arun District||Your future||6-monthly||Higher is better||£99,000,000|
|CP11||Household waste sent for reuse, recycling and composting||Your future||6-monthly||Higher is better||50%|
SDP indicators for 2021 to 2022
|SDP number||SDP performance indicator||Measure interval||Assess by||Target figure 2021|
|SDP1||Major applications determined in 13 weeks||Quarterly||Higher is better||80%|
|SDP2||Minor applications determined in 8 weeks||Quarterly||Higher is better||90%|
|SDP3||Other applications determined in 8 weeks||Quarterly||Higher is better||90%|
|SDP4||Occupied retail units in Littlehampton||6 Monthly||Higher is better||90%|
|SDP5||Occupied retail units in Bognor Regis||6 Monthly||Higher is better||90%|
|SDP6||Vacant private sector dwellings returned to occupation||Annually||Higher is better||25|
|SDP7||The total income received from general fund assets||Annually||Higher is better||£1,000,000|
|SDP8||The inspection of all Arun District Council coastal defence assets twice a year||Annually||2 is better||2|
|SDP9||Licence applications determined within the various statutory or service time limits||Quarterly||Higher is better||90%|
|SDP10||Number of stage 2 corporate complaints found to be justified or partially justified||Quarterly||Lower is better||10|
|SDP11||Residual household waste per household||Annually||Lower is better||450kg|
|SDP12||Number of missed refuse and recycling collections per 100,000 within contractual target||6 Monthly||Lower is better||80|
|SDP13||Contractor achieving performance target for all green space management operations following monitoring||Annually||Higher is better||>61%|
|SDP14||Achieve Green Flag awards for Council Parks, 4 by 18/19 5 by 19/20 and maintain at 5 thereafter||Annually||Higher is better||5|
|SDP15||Increase grass regimes managed specifically for biodiversity purposes||Annually||Higher is better||157,700|
|SDP16||Business rates collected||Quarterly||Higher is better||99%|
|SDP17||Housing Benefit overpayments recovered||Quarterly||Higher is better||110%|
|SDP18||Cost of emergency accommodation per annum (net)||6 Monthly||Lower is better||£533,000|
|SDP19||Rent collected on Council housing||6 Monthly||Higher is better||94%|
|SDP20||Number of Council housing fraud cases prevented or properties recovered||Annually||Higher is better||10|
|SDP21||Average time from property vacated to property re let (days)||Annually||Lower is better||24|
|SDP22||Number of Council properties with a valid gas safety certificate||6 Monthly||Higher is better||100%|
|SDP23||Wellbeing clients reporting that one or more of their lifestyle goals has been achieved (3 months after the conclusion of an intervention)||Annually||Higher is better||80%|
The Corporate Plan indicators sit under the following priority themes:
- your future: strengthening our economy through regeneration and better infrastructure
- your council services: serving our communities well by delivering the best services we can afford
- if you and your family need help: supporting those people in our district who need our help
These indicators will be reported to our Corporate Management Team (CMT) every quarter and to our Corporate Policy and Performance Committee every 6 months and year end, throughout the life of the Plan.
The reports, which are submitted to the Corporate Policy and Performance Committee, are published on the Corporate Policy and Performance Committee page.
If you have any difficulty locating the report you require please e-mail firstname.lastname@example.org.