Resident engagement

Resident Engagement Strategy 2022-2026

Our strategy sets out the work we will do over the next four years to engage with our residents.

Our vision is that by 2026 our residents will have every opportunity to engage with us in the ways that suit them, delivering meaningful and outcome-focused resident involvement where they can influence and shape our current and future services

The strategy is centred around five aims

  • make engagement easier
  • be accountable
  • improve communication
  • engage digitally
  • working with our communities

For information on how you can get involved contact us on 01903 737656 or by e-mail

Resident engagement strategy[pdf] 1MB
Resident engagement strategy [HTML]


We have joined TPAS to strengthen our commitment to resident engagement.

TPAS is a membership organisation, dedicated to bringing residents and landlords together to find solutions to improve services, save money and bring lasting change to communities.

Our tenants and leaseholders will have access to free membership benefits which include:

  • meeting other tenants in your region by attending free member events
  • keeping up to date with the latest housing policy and practice
  • participation in member forums and free webinars
  • access to the TPAS tenant only online networking group

To access your free benefits please visit: to register your profile.

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Annual report

Our latest annual report to tenants and leaseholders is available to view on our website. Inside you'll find key information on our performance over the last financial year.

Read the annual report for 2021 to 2022

Resident satisfaction survey

In February 2021 we sent out a survey to all our tenants and leaseholders to find out how we are doing.

Thank you to those of you who took the time to complete and return the survey. Your feedback is extremely valuable to us and will help us improve our services in the future.

You can view the satisfaction survey report 2021 online.