Customer Services Strategy

We deliver many different services from rubbish collection, to advice on dangerous structures. These can be general services, which impact on everybody, or more specialist services, which only affect a few people.

Our customers can be residents, businesses or visitors to the district and, while they can all have different requirements, everyone is likely to want their services delivered consistently, accurately and as quickly as possible.

We have to balance our legal requirements with local needs and, in an increasingly difficult financial environment, deliver those services as efficiently as possible.

Our customer services strategy sets out our corporate approach to customer services. Any future changes or projects that affect our customers will be aligned to the principles set out within it.

The whole document is available below for you to read.

Customer Services Strategy 2021-2026_v6 Final draft.pdf [pdf] 752KB