Privacy notice planned maintenance

Our planned maintenance privacy notice explains how we use your personal information and tells you about your privacy rights and how the law protects you.

Information we collect

Some of the information we ask you for is essential, we can’t maintain your property without it. Other information is optional. However, if you choose not to tell us something we may not be able to give you the help you need.

When you apply we will ask you for the following essential information:

  • personal details including your name and address

Other information that is not essential but optional includes:

  • health information, for example any disabilities you may have
  • ethnicity and language spoken
  • preferred contact details, which could be a phone number and/or email address

Why we collect this information

We collect your information for the following purposes:

  • personal details, to identify you
  • health information, to assess your needs
  • ethnicity and language spoken, so that we are able to offer extra assistance if needed, for example a translator
  • preferred contact, so we can contact you if we have any questions and to arrange getting access to your home to do the works

Who we might share your information with

We may share your information with external contractors who are working for us to provide maintenance. We have data sharing agreements with these contractors which strictly control how they store and use your personal information. We are allowed to do this under the Housing Act 1985 and the Housing Construction and Regeneration Act 1996.

What we do with your information

The information you provide is used for us to execute our public duty under:

  • The Housing Act 1985
  • The Landlord and Tenant Act 1985
  • The Housing and Construction Act 1996

We will only share your name and contact details with our external contractors. Your health and financial information is not shared with anyone.

How long we keep your information

Our external contractors will destroy your personal data once the works are complete.

Your rights

You do have some legal rights in respect of the personal information we collect from you. Please see our Privacy policy page for further details.

If you have a concern about the way we are collecting or using your personal data, you should raise your concern with us in the first instance or directly to the Information Commissioner’s Office at:

You can also contact our Data Protection Officer by email at