Privacy notice private sector housing and public health team

We collect information about you in order to provide you with the following service: dealing with service requests/complaints relating to private sector housing, public health and the pest control service.

Information collected

We will be asking you for:

  • your personal details including name, address, contact number, email address
  • if the property is rented, details regarding landlord and/or managing agent
  • any information you have included to support your complaint such as reports, photographs, plans, maps and drawings
  • any information gathered during the investigation of a complaint

Why we collect this information

We collect your information for the following purposes:

  • your personal details are used to contact you to discuss your request/complaint and to keep you updated in regard to any actions taken
  • personal data will be processed for duties in relation to our functions of investigating private sector housing or public health related matters, in accordance with the legislation the officers are appropriately authorised

Who we might share your information with

We might share your information in these situations:

  • West Sussex Fire and Rescue Service – legal requirement to consult in relation to any required fire safety measures
  • our planning and building control department to ascertain if the property has the correct planning use and whether any conversion works or alterations have the correct building regulation and planning permission/approval
  • our land charges department to record any formal notices issued against the property
  • other internal services where there is a lawful purpose for sharing data, including an investigation by a regulatory function such as for the detection of fraudulent receipt of benefits
  • we may share the data with government departments/agencies such as HMRC
  • information may be shared with the police to assist them with investigations
  • optional customer satisfaction surveys are undertaken from time to time to ensure that we are meeting our customers' expectations and to enable us to review what we could do better
  • information may be shared with adjoining local authorities to enable them to fulfil their duties
  • information will be shared with West Sussex County Council to enable them to fulfil their duties
  • where there is a legal requirement to hold a public register, this information will be published on our website
  • if we receive a request, under the Freedom of Information Act (FOI) or Environmental Information Regulations (EIR), to disclose information, we are obliged to do so unless the information is deemed exempt under the Act - we can only withhold information under FOI or EIR if the information falls under one of the exemptions (FOI) or exceptions (EIR) set out in legislation

What we do with your information

We will:

  • use the information to investigate the request/complaint
  • confirm property ownership details
  • use your details for correspondence relating to the request/complaint
  • retain your details on the Private Sector Housing and Environmental Health IT database

How long we keep your information

We will keep your information electronically for seven years from closure of the case.

Your rights

You do have some legal rights in respect of the personal information we collect from you. Please see our Privacy policy page for further details.

You can also contact our Data Protection Officer by email at data.protection@arun.gov.uk.

If you have a concern about the way we are collecting or using your personal data, you should raise your concern with us in the first instance or directly to the Information Commissioner’s Office at: https://ico.org.uk/concerns/.