Due to Arun being in Tier 4 (Stay At Home) we can only attend to EMERGENCY repairs during this time. We will update this message as and when the Government guidance changes. Please see the list below for ways to report an EMERGENCY repair.
To report a repair you can use:
- I-Housing service
- Call us on 01903 737827 for general repairs.
- For gas and heating breakdowns contact BSW Heating on 0800 068 0566 (this is a freephone 24 hour line). If you do not have a boiler in your own flat and you live in one of our Sheltered Schemes.pdf [pdf] 25KB (listed in the document), you will need to contact K&T Heating on 08000 126 256 (this is a freephone 24 hour line).
- The telephone number to report emergencies is 01903 737500. Please note that the standby service is for emergencies only and should not be misused. If you call out the standby service and it is found that the repair was not urgent, or has resulted directly from damage or negligence by you, the full cost incurred will be recharged to you.
Please see: Carrying out repairs through COVID-19 – FAQs
Osborne Property Services Ltd are our repairs contractor. They will undertake day to day repairs to your home on our behalf.
Coronavirus & Your Annual Gas Safety Check
As your landlord we have a duty to undertake an annual Gas Safety Check at your home. Where it is safe to do so, we still need to make these checks during the Coronavirus lockdown. We use a contractor to undertake this task, BSW Heating Limited. BSW Heating will write to you when your gas check is due, and they will then telephone you to make sure it is safe to visit your home. Please tell BSW if anyone in your household is unwell. If BSW decide to visit after the call, please do let BSW in to undertake the gas safety check, this is essential work permitted by Government during the lock down. All social distancing rules and personal, protective equipment will be observed to protect everyone.
Coronavirus & Your Electrical Safety Inspection
As your landlord we have a duty to undertake a periodic electrical safety inspection. Where it is safe to do so, we still need to carry out these inspections during the Coronavirus lockdown.
We use a contractor to undertake this task, P&H Electrical. P&H will contact you when your Electrical Inspection is due, they will telephone you to make sure it is safe to visit your home. Please tell P&H if anyone in your household is unwell. If P&H decide to visit after the call, please do let P&H in to undertake the electrical inspection, this is essential work permitted by Government during the lock down. All social distancing rules and personal, protective equipment will be observed to protect everyone.
Gas servicing and breakdowns
If you live in one of the Sheltered Schemes.pdf [pdf] 25KB with a communal boiler, you will need to contact K&T Heating on 08000 126 256. This is a freephone 24 hour line. You can also email firstname.lastname@example.org.
For all other council owned properties, your contractor will be BSW Heating who can be contacted on 0800 068 0566. This is a freephone 24 hour line. You can also email email@example.com.
Before allowing anyone in to your property ask to see their identification card. Their Gas Safe Identification card tells you all you need to know about the contractor. The front shows the operative's photograph, name, trading title, Gas Safe registration number and card expiry date. The reverse lists the areas of gas work the holder is competent to carry out, with certificate expiry dates next to each entry if they expire before before the card does. If you wish to check the validity of the card, telephone 0800 408 5500 or visit the website www.gassaferegister.co.uk
If in the past you have already installed your own gas appliance which is not currently being serviced, please advise us on 01903 737827 so that the necessary checks and services can be carried out.
Information required when requesting a repair
Please check the table below to make sure the work is not your responsibility. It helps us to deal with your request quickly if you give as much information as possible including:
- Your name and full address
A contact telephone number, mobile number and email address if you have one
Access details giving times during the normal working hours (Monday to Friday only) when the Area Maintenance Office or Contractors can visit
Please be as flexible as possible when arranging access times (mornings or afternoons) as it is not usually possible to make special arrangements
- Please give as much detail as you can about the repair that needs to be done.
Have you reported the repair before? If so, when?
Access and abortive calls
If a contractor is unable to gain access, they will leave a card asking you to contact them within the next 3 working days to make another appointment. If no reply is received by the contractor, the repair request will be cancelled and the council may seek to recover the cost of the abortive visit from you. If you have requested a repair and you subsequently repair the item yourself or find someone else to do the repair, please notify us on 01903 737827 so that the visit can be cancelled. If you fail to do so you may be asked to pay a charge for this abortive call.
Rechargeable works and services
The Council's responsibilities to repair and maintain its properties are confirmed in your Tenancy Agreement and in the Rechargeable Works and Services Policy. As a tenant, you are also responsible for certain repairs, for example damage caused by you, members of your household or any visitors whether wilfully, recklessly or negligently. Further details of your responsibilities can be found in the table above. If the Council has to carry out a repair that has been identified as a 'tenant responsibility', or is found not to be due to fair wear and tear, it is likely that you will be charged for the works. Full details of the Rechargeable Works and Services Policy can provided on request. If damage is caused by vandalism, you must report it to the Police, obtain a crime reference number and then contact us. If damage is caused by a fault of the Council’s you may be able to claim for the cost.
Larger (Planned Maintenance) Projects
Block refurbishment information relating to ADC Homes
Planned maintenance carry out various works to its blocks including Re roofing, windows, roofline (fascias, soffits and gutters), decorating, where applicable there are also programs for CCTV and door entry systems EG; Sheltered Schemes.
Larger scale maintenance projects
Planned maintenance undertake multiple discipline projects where more than one aspect of the building would have failed, an example of this would be where a block was having standard refurbishment works carried out but also had their heating upgraded.
A programme to ensure council properties meet decent homes standard
Planned maintenance undertake over 100 decent homes projects a year, covering kitchen and bathroom and associated upgrades.
Information relating to ongoing planned maintenance of council homes
Arun district council are currently going through and IT upgrade and will in the future be able to provide a much more accurate program of when and how we intend to upgrade its properties.