Universal Credit


Universal Credit became full service in Arun from 4 July 2018. This means we can’t usually accept new Housing Benefit claims.

If you need help paying your rent, you can claim Universal Credit.

Universal Credit brings together six benefits and replaces them with a single, monthly payment.

It replaces these benefits for most people:

  • Housing Benefit
  • Income-related Employment and Support Allowance (ESA)
  • Income-based Jobseeker's Allowance (JSA)
  • Child Tax Credit
  • Working Tax Credit
  • Income Support

Universal Credit will help with your housing costs and pays the money into your bank account. You’ll need to pay your landlord yourself.


When you need to claim Housing Benefit instead

You can’t claim Universal Credit for help with your rent if you:

  • Live in supported or temporary accommodation; or
  • Get one of these benefits and it includes a Severe Disability Premium -      
    • Income-based Jobseeker's Allowance
    • Income-related Employment Support Allowance
    • Income Support

In these cases, you will need to make a claim for Housing Benefit. Find out how to apply on our Housing Benefit page.

The rules for Universal Credit and pension age people have recently changed – you can find out more at our Pensioners and Universal Credit page.

Citizens Advice can help with the application process for Universal Credit. You can find help and more information on the Citizens Advice website.





You may be able to claim Universal Credit if you are on a low income or out of work.

To see if you may be eligible you can either call 0345 600 0723 or visit the Government's Universal Credit page.


What you may get

The amount of Universal Credit you can get depends on your circumstance and your income. It can include support:

•    For housing
•    For children and childcare
•    If you are disabled or have a health condition
•    If you care for somebody with a disability


Extra help towards your rent

Sometime the Housing Element of Universal Credit is not enough for you to pay your rent. The Discretionary Housing Payment scheme may be able to help you. We make payments at our discretion if we believe you need extra short-term financial support. There are no set rules, each case is considered on its own merits. Please read our full Discretionary Housing Payment (DHP) Guide.pdf [pdf] 78KB.

To claim Discretionary Housing help with Universal Credits you can complete an online application form or print a  Universal Credit Discretionary Housing Payment Application.pdf [pdf] 192K.