Due to planned maintenance some of our online services are currently unavailable. We expect them to be available again by the evening of Sunday 20 September 2026. We apologise for any inconvenience.
Bin collection problems
For our most common bin collection problems please see below:
Missed collection
General complaints
For other bin collection problems including overflowing rubbish, rubbish left out on the streets, and damaged, lost or stolen rubbish bins, please complete the complaints form.
Sign up to a rubbish, food waste or recycling collection
If you do not currently have a rubbish, food waste or recycling collection in place, then complete our new service form to set this up.
Order a new or replacement recycling bin
If you do not have a recycling bin or if it is lost or damaged, then use our form to request one.