Leaseholder Services


I-Housing for Leaseholders

I-Housing for leaseholders is on the way, but not quite ready yet. In the meantime, you can find all the information you need in our Leaseholder Handbook (please note this is currently being revised) and you can still make a payment using our online form.


Please see Privacy Notice Leaseholders


Make a Payment

You can go to our online form and make a payment at anytime.  You can also download a direct debit mandate to set up a direct debit with us:

Leasehold LHCHGS Direct Debit Mandate.Form2017.pdf [pdf] 121KB

Arun District Council Bank Account

Please be aware that the Council’s bank account changed from HSBC to Lloyds in March. 

Lloyds account details are:

Lloyds Bank



The old HSBC has now closed and any payments made to the old account will be returned.



Please remember that the council is only responsible for keeping the structure and outside of your leasehold property repaired. You will soon be able to request a repair via I-Housing, but for now you can visit our repairs page for more information, or email us at, or call us on 01903 737827.


Changes in circumstances

Please let us know about any changes to your circumstances by using our Leasehold change of circumstances form


Smoke and carbon monoxide alarm legislation

Please read our smoke and carbon monoxide alarm legislation web page to see the latest on leaseholder responsibilities following some changes in legislation.


Gas safety

When you become a leaseholder you are responsible for carrying out an annual gas safety by a qualified Gas Safe registered engineer. Leaseholders who sublet their property are legally responsible for ensuring that all gas appliances provided by them for their tenants are safety checked every year by a qualified Gas Safe registered engineer.

For further information please visit


Leaseholder Handbook

The Leaseholder Handbook can be viewed here: Leaseholders Handbook.pdf [pdf] 749KB .  it has lots of helpful information about your responsibilities and ours, ways to pay and what to do if you need a repair.

It may help you to go straight to the page you need. Use the "Page Up" and "Page Down" keys on your computer keyboard to move quickly to the right place.

Leaseholder Responsibilities - pages 6-9

Landlord Responsibilities - page 9

Buildings Insurance - pages 11 and 27

Charges - pages 11-12

Repairs - pages 12-13, plus there's more information on our Housing Repairs page.

Planned Maintenance - pages 13-14

How to Pay - page14, or go straight to our online form.

Selling your property - page 22

FAQs - pages 23-26

Useful Contacts - page 27


Buildings Insurance

As the owner of the freehold of your building the Council need to make sure that it is properly insured. We do this by insuring your home on our District block policy. Information about the current buildings insurance policy and a summary of cover is available on request. As all leaseholders are insured on this policy they may request a claim form and information from the Council Insurance Officer at the Council, but should subsequently correspond directly with Zurich Municipal regarding their claim. Claims should be submitted to Zurich as soon as possible after an event occurs. Quotes or receipts can be submitted later. You can view the Leasehold 2017 Key Facts.pdf [pdf] 53KB for more information.

Contact details are;

               Address:          Zurich Municipal
                                          Property Claims
                                          PO Box 108, 2 Gladiator Way,  
                                          Farnborough, Hants, GU14 6GB
               Tel:                    0870 241 8050