Resident engagement

Resident Engagement Strategy 2022-2026

We are proposing a new four-year resident engagement strategy that will be centred around five key aims.

The five aims of the strategy are:

  • make engagement easier
  • hold us to account
  • improve communication
  • engage digitally
  • working with our communities

We want to deliver meaningful resident involvement where you can influence and shape our current and future services.

We ran a public consultation on the proposed strategy from 4 March to 4 April, thank you to everyone who took part and shared their views with us.

We will use this feedback to further inform our strategy and how we approach resident engagement in housing services.

Resident engagement strategy [pdf] 3MB
Resident engagement strategy [HTML]

Social Housing Quality Residents Panel

The Department for Levelling Up Housing and Communities has launched the Social Housing Quality Residents Panel, to bring together social housing residents from across the country, so they can directly share their views with government about their approach to driving up social housing quality.

To find out more or to apply please visit The closing date for applications is Friday 29 April 2022.


We have joined TPAS to strengthen our commitment to resident engagement.

TPAS is a membership organisation, dedicated to bringing residents and landlords together to find solutions to improve services, save money and bring lasting change to communities.

Our tenants and leaseholders will have access to free membership benefits which include:

  • meeting other tenants in your region by attending free member events
  • keeping up to date with the latest housing policy and practice
  • participation in member forums and free webinars
  • access to the TPAS tenant only online networking group

To access your free benefits please visit: to register your profile.

tpas logo

Annual Report

Our latest Annual Report to Tenants and Leaseholders is available to view and download. Inside you'll find key information on our performance over the last financial year.

Annual Report to Tenants and Leaseholders 2020-21 [pdf] 4MB
Annual Report to Tenants and Leaseholders 2020-21 [HTML]

Resident satisfaction survey

In February 2021 we sent out a survey to all our tenants and leaseholders to find out how we are doing.

Thank you to those of you who took the time to complete and return the survey. Your feedback is extremely valuable to us and will help us improve our services in the future.

You can view and download the results of the survey here:
Satisfaction survey report 2021 [pdf] 248KB
Satisfaction survey report 2021 [HTML]