Resident engagement

We define resident engagement as being about working with our residents to deliver housing services in a way that matters to them. We want to work in partnership with our residents as they are best placed to tell us what is going well and to highlight to us if things have gone wrong. We want residents to be able to see how their views have been taken into account and how their voice influences our decisions.

We aim to be accessible to all of our customers in a variety of ways that both suit and interest them. We offer a range of ways for customers to be involved, and we are constantly keeping this under review. We also welcome any ideas as to how you would like to be involved in the future.

Benefits of getting involved

Your involvement will directly influence and improve our services for everyone. Depending on how you get involved, we could also provide you with a reference if you're looking for work. You'll meet new people - both staff from Arun District Council and other residents and neighbours. Getting involved can also be rewarding and enjoyable. We hope you'll find getting involved both interesting and a worthwhile experience.

How to get involved

If you're interested in making a difference and helping us improve our services, there are plenty of ways you can get involved.

Whether you'd like to share your feedback, take part in projects, or contribute your ideas, your input is valuable to us.

Visit our “Opportunities to get involved” page to learn more about how you can take part.

Changes we have made

8 steps to engagement

We have created a process called 8 steps to engagement, which ensures our managers are always thinking about our residents before they make any changes to our policies and procedures. We will hold a database of interested residents and let them know there is a policy change and ask if you would like to be involved in reviewing the policy or procedure.

Our performance

We want you to be able to hold us to account for our performance. We have produced a document that shares all our targets and how we have been performing against them compared to the previous three months. This will be updated every quarter. Read this document and lots more about our aims online, including some examples of how we've listened to our residents.

Resident Engagement Strategy 2022-2026

Our strategy sets out the work we will do over the next four years to engage with our residents.

Our vision is that by 2026 our residents will have every opportunity to engage with us in the ways that suit them, delivering meaningful and outcome-focused resident involvement where they can influence and shape our current and future services

The strategy is centred around five aims

• make engagement easier
• be accountable
• improve communication
• engage digitally
• working with our communities

For information on how you can get involved contact us on 01903 737656 or by e-mail residentengagement@arun.gov.uk.

Please visit our housing strategies page to see our current Resident Engagement Strategy.