Missed bin collection
Our crews have until 5 pm to finish their collection rounds.
If your bin has not been collected and only your home was missed, please tell us as soon as you can. We will try to come back and collect it.
You must report a missed collection within two working days of your normal collection day.
If there's been a problem, the crew will normally put a note through your door or a sticker on your recycling bin. If you are unsure when your collection day is, please use our collection day search.
We will not collect if:
- your rubbish, recycling, garden, food waste or electrical item is not ready from 7am
- your bin is not near the kerbside where we can see it
- your recycling contains things we cannot recycle
- your recycling is overflowing (unless any excess recycling is dry and left in cardboard boxes or paper bags)
- your rubbish is not in a 180 litre or approved wheeled bin
- you've left out more than one electrical item or the item is too big for us to collect
- your general waste bin contained garden waste (garden waste can be taken to a household recycling site or collected fortnightly from your property through the Green Waste Club)
If any of the above have been highlighted as a reason for non-collection, we will not call back to collect. You need to either wait until the next collection or take the rubbish to a recycling centre. For some recycling centres, you'll need to book an appointment.
If your recycling bin contained non-recyclable items, please remove them and dispose of them as appropriate.
Missed bins and the recent changes to collections
As we introduce new waste collection rounds, collections may take slightly longer than usual while crews adjust.
If any of your bins are missed, please wait until your next scheduled collection, where possible. Only report a missed collection if the bin is full, causing a hygiene issue, or has been missed more than once. Due to high volumes, we currently aim to complete missed collections within 3-4 working days.
We're closely monitoring the service, and we thank you for your patience