Missed bin collection
Our crews have until 5pm to finish their rounds. If it was only you that was missed please tell us as soon as possible so we can try to get back to you quickly. You have 2 working days to tell us about the missed collection.
If there's been a problem the crew will normally put a note through your door or a sticker on your recycling bin. If you are unsure when your collection day is, please use our collection day search.
We will not collect if:
- your rubbish, recycling, garden, food waste or electrical item is not ready from 7am
- your bin is not near the kerbside where we can see it
- your recycling contains things we cannot recycle
- your recycling is overflowing (unless any excess recycling is dry and left in cardboard boxes or paper bags)
- your rubbish is not in a 180 litre or approved wheeled bin
- you've left out more than one electrical item or the item is too big for us to collect
- your general waste bin contained garden waste (garden waste can be taken to a household recycling site or collected fortnightly from your property through the Green Waste Club)
If any of the above has been highlighted as a reason for non-collection, we will not call back to collect. You need to either wait until the next collection or take the rubbish to a recycling centre. For some recycling centres you'll need to book an appointment.
If your recycling bin contained non-recyclable items please remove them and dispose of them as appropriate.
Important information about food waste collections (April 2026)
As we continue to introduce our new food waste collection rounds, and our crews are getting used to updated routes and schedules, during the first few weeks, collections may take a little longer than usual - thank you for your patience while everything settles in.
If your food waste bin is missed, we kindly ask that, where possible, you wait until your next scheduled collection. Please report a missed collection if your bin is full or causing a hygiene concern or it has been missed more than once.
We're closely monitoring the service and working to resolve any issues as quickly as possible. Thanks for your understanding and support