Change in circumstances

If you receive Housing Benefit or Council Tax Reduction you should tell us if any of the following change: 

  • your rent 

  • where you live 

  • the people who live with you 

  • your income 

  • your bank accounts

  • your savings and investments 

  • any absences from the property 

You should tell us of these changes even if you have already told the Department of Work and Pensions (DWP) as we do not always receive this information from them.  

If you do not tell us you may miss out on any extra benefit you are entitled to or you may receive too much benefit and have to pay it back. 

Tell us about a change in circumstances

Moving to a new house and benefit overlaps

As part of a house move you may have to pay rent on 2 properties for a short time.  

We may give you extra help during this time. This extra help is only from the date you moved into your new address until the date your tenancy ended on your previous address. 

After selecting the below button you’ll need to select Report a change in circumstances on Citizen Access and follow the onscreen instructions. 

Tell us about a move

Paying a private landlord directly

Usually, we pay benefits into your bank account. If you are having trouble managing your money, we may be able to pay your benefit to your landlord. 

After selecting the below button you’ll need to select Report a change in circumstances on Citizen Access and follow the onscreen instructions. 

Change payment details

You can find more information in our payment to landlord policy.