Rent

We recently completed a detailed review of rents across all council homes as part of preparations for future changes to national rent policy.

During this review, we identified a historic rent-setting issue affecting a small number of properties. While the vast majority of rents were found to be correct, we identified 56 properties where tenants may have been charged rent above the applicable formula rent.

We are very sorry that this has happened and understand the concern this may cause for those affected.

As soon as the issue was identified, we carried out checks across our housing stock to confirm the extent of the issue and reported the matter to the Regulator of Social Housing. We have also put additional controls in place to strengthen our rent-setting processes and help prevent this from happening again.

We will be writing directly to all affected current tenants to explain what this means for them, the action we are taking, and whether they are entitled to a refund directly. We are also working to identify and contact former tenants who may have been affected.

We would like to reassure all tenants that a full review of rent calculations across our housing stock has been completed and that this issue is limited to a small number of properties. We remain committed to treating tenants fairly, putting things right, and maintaining compliance with the Rent Standard.