Problems paying your rent

Let us know if you are worried about paying your rent so we can help as soon as possible.

Our aim is for you to remain our tenant.

How we can help

We will:

  • listen to what you tell us
  • discuss payment plans that you can afford
  • help you find out if you’re entitled to any benefits
  • direct you to other organisations that may be able to help, like the government's Money Advice Service

Contact us

Phone: 01903 737534

What happens if you do not pay your rent

If you do not pay your rent on time you will be in arrears. Rent must be a priority. If you get into arrears, the consequences of not dealing with the problem are serious.

You could lose your home

If your arrears reach an unacceptable level, we can:

  • apply to the County Court to request a possession order to take the property back and evict you
  • request an order for court costs, which are added to the rent arrears
  • cancel an application for re-housing

If you are evicted for not paying your rent and you still owe us money, we will contact you to arrange payment.

Therefore it is very important to contact us if you are having problems paying your rent before it reaches this stage.