To continue to drive improvements in the way we provide the car parking service the council will seek feedback from our customers.

This will be done through the following ways:


This will be both surveys carried out by Arun District Council and by looking at larger national surveys carried out by the British Parking Association and other organisations.

Recording complaints

Both through the council's complaints procedure and less formal complaints taken over the phone.

Parking studies

Normally carried out during regeneration projects.

Action points

Keep up to date with parking technologies.

Produce an annual car parking report.